Auto Insurance, Case Management, Communication Skills, Community and Social Services, Data Management, Diversity, Driver's License, English Language, Follow Through, Fundraising, Interpersonal Skills, Mentoring, Metrics, Microsoft Office, Multilingual, Nonprofit, Organizational Skills, Problem Solving Skills, Spanish Language, Team Player, Time Management
Department: Big Friends Little Friends Mentoring Program
Reports to: Mentoring Program Manager
Hours: Full-time (30 hours per week)
Type: Hybrid Role (In-Person & Remote)
FLSA: Non-Exempt
A. Overview
Family Services of the Merrimack Valley is seeking a dedicated and compassionate bilingual (English/Spanish) Enrollment & Match Support Specialist to join our Big Friends Little Friends mentoring program. In this role, you will guide children, parents/guardians, and volunteer mentors through every stage of the mentoring journey-from enrollment and interviews to thoughtful match creation and ongoing support. Your work will be instrumental in building safe, meaningful, and enduring mentoring relationships that empower young people, strengthen families, and foster positive youth development.
B. Key Duties and Responsibilities
- Conduct parent and child enrollments, including interviews, orientations, timely and comprehensive written assessments.
- Support Volunteer Recruiter with new mentor training and ongoing training as needed.
- Conduct assessments to determine the suitability of children for program participation.
- Facilitate the matching process between children and mentors.
- Provide ongoing support through regular phone calls, emails, and check-ins to mentors, mentees, and families.
- Monitor and document match progress, ensuring safety and satisfaction for all parties.
- Identify and address any issues or concerns related to child safety or match dynamics.
- Maintain accurate and timely records in program databases.
- Organize and participate in match activities and events.
- Work collaboratively with agency staff and community partners.
- Support agency fundraising efforts including the annual Bowl a Strike for Kids event.
- Other duties as assigned or requested.
Requirements
C. Required Qualifications- Bilingual in English and Spanish.
- Excellent interpersonal, communication, and organizational skills.
- Experience working with youth and families from diverse backgrounds.
- A collaborative team player who is highly motivated, energetic, and results-driven, with strong follow-through and a commitment to achieving goals.
- Strong problem-solving skills and the ability to navigate sensitive conversations.
- Ability to work a flexible schedule, including evenings and occasional weekends.
- Proficiency in Microsoft Office and case management software.
- Comfortable using data management systems and tracking outreach metrics.
- Demonstrated ability to work independently and as part of a collaborative team.
- Strong cultural competency and commitment to inclusion, particularly with Latinx and other diverse communities.
- Access to reliable transportation to conduct agency business. Must maintain an acceptable driving record and appropriate automobile insurance coverage.
D. Preferred Qualifications- Associate's degree in human services, or a related field preferred.
ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY
Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.
COMPENSATION AND BENEFITS- This is a 30 hour per week, non-exempt, benefited position with a pay range of $22-$23 per hour, commensurate upon experience.
- Benefits include competitive health and dental insurances as well as fully paid life and long-term disability insurance along with training and professional development opportunities.
- A generous time off policy for employees working 30 hours or more per week including 4 weeks of paid Earned Time Off as well as 13 paid holidays per year!
- An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serves children, youth and adults.
TO APPLY
Interested candidates please apply at .
Salary Description
$22-$23 per hourF
Family Services
In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and families in our community.
Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.
Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.
Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.
Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.
Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.
Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.
Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln
50 to 99 employees
Nonprofit Charitable Organizations