Job Purpose:
This position serves as a point of contact for prospective and matriculating students into to the medical education program. The incumbent will assist students, parents, and others in the community by providing instructions and information, clarifying outstanding admissions, financial aid and registration requirements, and assisting students with building relationships with other campus personnel. Coordinate and participate in a variety of recruitment activities.
Essential Functions:
Serve as point of contact for prospective and matriculating students, parents and others by providing instructions and information related to admissions, financial aid and registration requirements.
Enter and manage data using various technical resources including the university''s customer relationship management (CRM) software. Create reports and databases to document performance and provide statistical analysis of outcomes in comparison to divisional goals for increasing enrollment and retention as well as monitoring cost benefits and effectiveness of activities performed.
Collaborate with other Enrollment Management units to coordinate the implementation and evaluation of communications, outreach, registration, and graduation activities. Adapt work to model best practices in recruiting, yielding, enrolling, and analyzing effectiveness and outcomes in assigned market segments. Lead workgroups related to mission.
Develop and monitor reports to: identify trends and behavioral drivers, develop growth strategies, forecast performance goals, and analyze results to inform outreach activities. Provide updates and report analysis to senior managers in the various Enrollment Services units.
Develop and maintain a thorough understanding of university resources as well as effective working relationships with staff in the Enrollment Management units. Model best practices in recruiting, yielding, enrolling and retaining students.
Assist with the coordination and participate in outreach events including calling campaigns, mailings, and on-campus programs including Second look day, Financial Aid Workshops, and Orientation. Coordinate outgoing calling campaigns to follow up with admission offers, scholarship offers, outstanding registration requirements.
Perform other related duties as assigned.
Wayne State University is a premier, public, urban research university located in the heart of Detroit where students from all backgrounds are offered a rich, high quality education. Our deep rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities preparing students for success in a diverse, global society.