Enrollment Management Associate

SUMMARY

In support of the university's mission and objectives, the Enrollment Management Associate supports Enrollment Management teams in a variety of roles, including data processing and records verification, providing high-level customer service to prospective and current students and their families, and administrative support. This role will support multiple Enrollment Management teams and may have a dotted-line reporting relationship with various supervisors based on operational needs and assigned responsibilities. The Associate demonstrates enthusiasm for assisting a variety of individuals and departments while contributing to the overall success of Enrollment Management operations.

Data Processing & Records Verification

• Processes high school and college transcripts and other application documents for prospective students.
• Assists with calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.
• Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed.
• Processes test scores received through non-electronic methods for prospective students.
• Completes admissions application files to support admissions decision-making.
• Assists with record consolidation.

Customer Service

• Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas.
• Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable.
• Assists with call queue for Admissions.
• Assists with campus visits and enrollment-related events as needed.
• Greets, assists students, and answers phone calls in the Financial Aid office during peak periods.
• Greets, assists students, and answers phone calls in the Student Success office during peak periods.
• Answers telephone and responds to information requests from university staff.
• Assists with tasks related to Dual Enrollment Partners as assigned.

Administration

• Provides administrative and financial support, including processing vendor payments and related documentation.
• Partners with Executive Assistant to complete tasks and provides support to EVP as needed.
• Completes College Fair registrations and travel arrangements for Admissions staff.
• Assists with travel planning and logistics for Enrollment Management staff.
• Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents.
• Submits marketing requests.
• Posts digital content to campus displays.
• Follows up with staff on purchasing cards and expense reports.
• Manages office equipment, devices, office supply inventory and submits work orders as needed.
• Other duties as assigned.

EDUCATION

Post high school training required; Bachelors degree preferred, or equivalent experience

EXPERIENCE

1+ years in an administrative support and customer service role, required.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation - Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism - Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith - Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility - Ability to change or adjust to change.
• Attention to Detail - Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality - Maintains the necessary confidentiality and discretion required for the position.
• Effective Communication - Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust - Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Project and Time Management - Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability - Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Teamwork & Collaboration - Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

ADDITIONAL REQUIREMENTS

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.