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Enrollment Contact Representative

The Panther Group

Dedham, MA

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JOB DETAILS
SALARY
$21.43
LOCATION
Dedham, MA
POSTED
30+ days ago
The Panther Group is seeking an Enrollment Contact Representative for a university in the Dedham, MA area.  This is a contract opportunity that is onsite and will transition to remote after training is completed. The Enrollment Contact Representative will serve as the front-line contact via phone for parents, students, and other university constituents.

Key Responsibilities & Accountabilities:
  • Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University.
  • Responsible for a basic understanding of the major University offices to direct callers appropriately.
Minimum Qualifications
  • Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
  • Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity.
  • Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
  • Prior experience working in a Call Center or higher education and supporting adult learners is ideal.
Pay up to $21.43 per hour DOE

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com