Enrollment Coach
LOCATION Wayland Baptist University WBU - San Antonio Live Oak Campus
DEPARTMENT Admissions
SUPERVISED BY Director of Enrollment Management
POSITION CLASSIFICATION Non-Exempt
POSITIONS SUPERVISED None
GENERAL RESPONSIBILITIES The Enrollment Coach represents Wayland to prospective students and organizations and works to convert prospective students into enrolled students. The successful admissions counselor exhibits superior customer service and communication skills as well as professionalism throughout daily interactions and communications with prospective students including phone calls emails text messages campus tours and events and information sessions held both virtually and in-person.
SPECIFIC TASKS AND DUTIES At all times conducts himherself with integrity and honesty and in a manner consistent with the mission of the university
Focuses primarily on the San Antonio area recruiting market 150-mile radius
Collaborates with other Enrollment Coaches to set and assess goals for strategic recruitment efforts
Works to convert applicants to the San Antonio campus into enrolled students by build relationship and supporting students in submitting required documentation for admittance
Responsible for counseling problem-solving and providing accurate information regarding admission requirements financial aid programs scholarship eligibility student life and other aspects of Wayland to prospective students and their families via multiple venues including counter call center and email.
Processes transcripts financial aid & scholarship paperwork registers withdraws students generates maintains and distributes transcripts and letters of verification as well as other paperwork andor processes within the enrollment services units.
Assists home offices with processing and refining processes as needed
Travels occasionally throughout the market area conducting andor hosting high school community college and partnership fairs visits and other activities intended to drive student engagement
Makes recruitment presentations to both groups and individuals on and off campus
Effectively communicates with a wide array of university constituencies including current students prospective students parents of both current and prospective students alumni trustees and other university departments
Schedules and performs campus tours of the campus to prospective students parents and faculty
Stays current on recruiting trends and efforts including maintaining a high level of working knowledge of university information organization opportunities and policies
Attends and assists in the implementation of preview events and early registration events
Supervises completes recruitment projects as assigned by the supervisor
Assists parents and students with enrollment-related issues as appropriate
The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Executive Director Campus Dean.
MINIMUM QUALIFICATIONS
Education Bachelors Degree is required.
Experience and Knowledge Experience in higher education with a focus in admissions work is preferred.
Skills and Abilities A commitment to Christian higher education in agreement with the purposes and philosophy promoted by the Baptist General Convention of Texas and Wayland Baptist University
Punctuality dependability integrity honesty and loyalty
Ability to present a positive attitude toward other office personnel students and their families and faculty and staff members
Effective oral and written communication skills
Outstanding planning organizational and problem-solving skills as well as meticulous attention to detail
Proficient in Microsoft Word Excel and Outlook
Outstanding interpersonal skills
Strong initiative and ability to work independently toward enrollment goals as well as ability to accept direction
Ability to work collaboratively as a member of a team
Excellent customer service skills
Ability to lift a minimum of 25 lbs.
CONDITIONS OF EMPLOYMENT Employment is subject to an introductory period to monitor employee performance. If hired the prospective employee must present documentation within three 3 days of hire date to establish identity and employment eligibility as required by Immigration and Customs Enforcement ICE. Employee must be able and willing to travel and provide recruitment assistance to external campuses. Must be able to operate a licensed motor vehicle have access to a dependable motor vehicle and possess a valid state drivers license. Must have and maintain a satisfactory drivers record.
Wayland Baptist University does not unlawfully discriminate in employment opportunities or practices on the basis of race color sex national origin age disability or any other characteristic.