Enrollment and Records Coordinator

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Division/Department

Registrars Office

Reports to

Associate Registrar or Registrar

Position Type

Full-time

Job Summary

The Enrollment & Records Coordinator provides frontline service and administrative support within the Registrar's Office. This role assists students, faculty, and staff with registration, transcript processing, academic records maintenance, and general inquiries while ensuring accuracy, compliance, and exceptional customer service.

Essential Duties & Responsibilities

Student Services & Support

• Assist students with registration, add/drop, withdrawal, and enrollment verification processes
• Respond to inquiries via phone, email, and in-person visits
• Provide guidance on academic policies and procedures

Records Processing

• Process official and unofficial transcript requests
• Maintain and update student records in the Student Information System
• Scan, file, and archive academic documentation
• Verify student enrollment and degree completion

Administrative Support

• Support commencement preparation and graduation logistics
• Assist with grade entry support and faculty communications
• Monitor shared inboxes and maintain accurate tracking logs
• Support data cleanup and routine records audits

Required Knowledge, Skills and Abilities

• Professional communication and interpersonal skills
• Commitment to confidentiality and data accuracy
• Ability to work independently and as part of a team
• Strong customer service mindset

Minimum Qualifications

• Associate or Bachelor's degree preferred
• 1-3 years of administrative, records management, or customer service experience
• Proficiency in Microsoft Office and Banner database systems
• Strong attention to detail and organizational skills

Preferred Qualifications

• Experience in a higher education environment
• Familiarity with a Student Information System (SIS)
• Experience handling confidential information

Wilberforce University is an equal opportunity employer and is committed to fostering an inclusive and diverse community. All candidates must be legally authorized to work in the United States at the time of hire. The University does not sponsor or take over sponsorship of employment visas for this position.

Wilberforce University

Founded in 1856, Wilberforce University is America's first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.

Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers' social, professional and cultural amenities and airports.

Wilberforce University is an Equal Opportunity Employer

How to Apply:

To apply for the Enrollment and Records Coordinator position, use the "Quick Apply/Submit Resume" button below to submit your information, cover letter and resume to the Wilberforce University Department of Administration and Human Resources.

Quick Apply/Submit Resume

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