Community Support, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Email Technology, English Language, Flyers, Marketing, Organizational Skills, Sales, Short Messaging Service (SMS), Telemarketing, Time Management
- 401(k)
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Paid time off
- Signing bonus
Enrollment & Family Outreach Specialist
Children’s Lighthouse of Chantilly — Early Learning School
Chantilly, VA | In-Person
Full-Time or Part-Time Considered
Mission: Create Joy
About the Role
We are hiring a warm, confident, and organized Enrollment & Family Outreach Specialist to help families move from inquiry tour enrollment.
This role is focused on:
- Calling and following up with leads
- Booking and confirming tours
- Keeping the CRM clean and current
- Re-engaging old leads
- Supporting local community outreach
You must be comfortable talking to families on the phone every day.
Main Responsibilities
- Call new leads quickly and consistently
- Follow up by phone, text, and email
- Ask families about child age, schedule needs, start date, and care goals
- Book tours and confirm appointments
- Follow up after tours
- Reconnect with older leads
- Keep CRM notes, lead stages, and next steps updated
- Track tours, follow-ups, and enrollment progress
- Support simple community outreach such as flyers, local visits, open houses, and events
What We’re Looking For
- Warm, friendly, and confident phone presence
- Comfortable making outbound calls
- Clear, professional English
- Organized and consistent with follow-up
- Comfortable using CRM systems, email, texting tools, and basic reports
- Positive, dependable, and goal-oriented
- Able to represent our school with warmth and professionalism
Preferred Experience
- Sales, admissions, appointment setting, telemarketing, or call-center experience
- Childcare, preschool, private school, or education experience
- CRM experience
- IntelliKIDS experience is a strong plus
- Community outreach or local marketing experience
Schedule
- Full-time preferred
- Part-time considered for a strong candidate
- In-person role in Chantilly, VA
Success in This Role Looks Like
- Leads contacted quickly
- Tours booked every week
- Tour no-shows reduced
- Follow-ups completed on time
- CRM is clean and accurate
- Families feel welcomed before they visit
Location
Children’s Lighthouse of Chantilly
43385 Defender Dr
Chantilly, VA 20152
Job Type
Full-time or part-time
Work Location
In person
C
CHILDREN's LIGHTHOUSE of CHANTILLY (South Riding)