Apply for Enrollment and Billing Representative | Careers at Highmark Health
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PA Working at Home - Pennsylvania
Company: United Concordia Dental
Job Description
JOB SUMMARY
This job is responsible for enrollment and billing activities for the membership enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include:
• Verifying enrollment status • Making changes to records • Addressing enrollment questions or concerns • Resolving membership and billing issues • Accessing and updating enrollment and billing databases
ESSENTIAL RESPONSIBILITIES
Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written telephone and online inquiries.
Process and maintain membership data. Manage multiple production-oriented tasks and responsibilities.
Perform various billing accounts receivable and reconciliation activities.
Create and distribute membership/billing materials and communications to clients/members.
Ensure acceptable service levels metrics and/or other performance guarantees are met.
Conduct research to ensure issue resolution.
Other duties as assigned or requested.
EDUCATION
Required:
High school diploma or GED
Substitutions: None
Preferred:
Associates Degree in Business or a related field Bachelors Degree in Business or a related field
EXPERIENCE
Required:
3 years of related progressive experience (exempted experience requirements effective August 2016)
Experience using Microsoft Office Applications
Experience in Billing, Enrollment, and/or Customer Service
Preferred:
Prior finance-related experience Prior healthcare industry experience Prior Enrollment and Billing experience
LICENSES or CERTIFICATIONS
Required: None
Preferred: None
SKILLS
Strong financial aptitude Solid customer service and phone skills Attention to detail Organizational skills 10-key data entry with both quality and speed Basic accounting knowledge and ability to reconcile enrollment and/or payment information Proven ability to analyze and resolve problems Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally Ability to take direction and navigate through multiple systems simultaneously Ability to maintain composure under stressful and fast-paced conditions
LANGUAGE
Other than English: None
TRAVEL REQUIREMENT
0 - 25%
PHYSICAL MENTAL DEMANDS and WORKING CONDITIONS
Position Type: Remote
Teaches and trains others regularly
Occasionally travel regularly from the office to various work sites or from site-to-site
Occasionally works primarily out-of-the-office selling products/services
Sales employees
Never
Physical work site required: Yes
Lifting up to 10 pounds: Constantly
Lifting 10 to 25 pounds: Occasionally
Lifting 25 to 50 pounds: Occasionally
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures, as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employees responsibility to comply with the Companys Code of Business Conduct, which includes but is not limited to adherence to applicable federal and state laws, rules, and regulations, as well as company policies and training requirements.
Pay Range: Minimum $19.27, Maximum $27.42
Base pay is determined by a variety of factors, including a candidates qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential. Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
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Apply Job Details
Job category: Customer Service Position Type: Full Time Posted: 2026-02-03T20:40:40.4036810000 Locations: PA Working at Home - Pennsylvania Line of Business: Entity Recruiter: Recruiter Hiring Manager: Hiring Manager Experience Level: Req ID J275360
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Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
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