ENROLLMENT ADVISOR, Open Learning, to be part of a team-based customer service delivery model that depends on real-time, in-person collaboration among customer service staff, the marketing team, the sales team, and course teams; serve as the first point of contact for prospective learners; engage prospects through email, phone, and video conference to answer questions about program content, structure, pricing, prerequisites, and outcomes; proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision; resolve customer and learner inquiries via email through our ticketing system (Zendesk); work collaboratively in person, contribute to the creation and maintenance of FAQ articles, pre-written responses, and internal process documentation; share prospect feedback, objections, and frequently asked questions with the broader Customer Support and Marketing teams to inform website content, email messaging, and conversion rate optimization efforts; help define and document processes related to enrollment support and inside sales workflows; and execute day-to-day operational plans in person in alignment with team priorities.
The full job description is available here: https://openlearning.mit.edu/jobs