Enrichment Program Manager
Outlook
Omaha, NE
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Coaching, Compensation and Benefits, Continuous Improvement, Customer Experience, Customer Relations, Leadership, Needs Assessment, People Management, Performance Analysis, Performance Goal Setting, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Program Evaluation, Project/Program Management, Service Delivery, Team Lead/Manager, Team Player
LOCATION
Omaha, NE
POSTED
2 days ago
We are seeking a dynamic and mission-driven Program Manager to lead and elevate our Enrichment Services program. This is a strategic, people-focused leadership role focused on driving meaningful outcomes for individuals while building and developing high-performing teams. The Program Manager is responsible for overseeing service delivery, ensuring program excellence, and fostering a culture centered on client impact. This role also includes guiding clients through benefits and resource navigation, including Social Security Disability.
This role goes beyond traditional management; it is an opportunity to empower individuals who are blind or visually impaired to live independently and remain connected to their community. You will help shape and strengthen services, support a dedicated team, and contribute directly to meaningful, life-changing outcomes for those we serve.
Position Title: Program Manager
Location: Omaha, NE
Division/Department: Enrichment Programs
EEO Classification: Administrative Support Workers
Position Status: Full Time
Salary Grade: $70,000 - $90,000
FLSA Classification: Exempt
Summary of Position
This role is primarily focused on team leadership and program management, with responsibility for overseeing service delivery, with a smaller component dedicated to guiding clients through benefits and resource navigation, including Social Security.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
Team Leadership & Development
• Lead, coach, and support Enrichment staff by setting clear expectations, monitoring performance, and ensuring accountability
• Foster a positive, mission-driven culture focused on client impact
• Facilitate regular team and individual meetings.
Client Intake & Program Oversight
• Oversee client intake and ensure appropriate service placement
• Guide clients through programs that support their goals and independence
• Monitor participation, outcomes, and KPIs to ensure program effectiveness
• Identify client needs, trends, and service gaps to improve delivery and efficiency
• Partner with the Executive Director on program strategy, expansion, and continuous improvement
Disability Benefits Administration
• Provide guidance to clients navigating Social Security Disability
• Maintain a small caseload and ensure accurate documentation and compliance
• Complete benefits certification (training provided)
Community Partnerships & Outreach
• Build and maintain relationships with employers, schools, and association partners
• Serve as an ambassador at appropriate events and meetings to increase awareness and referrals.
Education/Experience
• Bachelor’s degree preferred, but not required
o Equivalent combination of education, leadership experience, and demonstrated success managing people and programs will be considered
• 3+ years of leadership or management experience
• Experience working with individuals with disabilities or diverse populations strongly preferred
Core Competencies
• Coaching & Development – Ability to work to improve and reinforce performance of others. Take responsibility for one’s direct reports’ performance by setting clear goals and expectations by providing constructive feedback.
• Consultation - The ability to provide guidance to organizational stakeholders. Applies creative problem-solving to address client/stakeholder challenges.
• Client Focus - Puts the experience of the client first above everything else by meeting the client’s needs across the different stages they go through throughout the vision loss journey.
• Flexibility – Openness to different and new ways of doing things; willingness to modify one’s preferred way of performing tasks.
• Honesty/integrity - Displays behavior that is ethical and honest serving as a role model for others and perform actions that demonstrate their values.
• Maintain Confidentiality - Respects the confidentiality of information or concerns shared by others.
• Teamwork - Actively participates in team. Encourages co-operation. Aware of needs of others and responds flexibly. Shares information and supports team members.
• Written and Verbal Communication – Speaks and writes with clarity, precision and purpose.
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