Engineering Support Representative II

JOB SUMMARY/PURPOSE

The Engineering Support Representative II will support Engineering design processes that meet construction and installation requirements; includes processing, monitoring, filing/archiving, researching, and reporting for permits, lane closures, standard Traffic Control Plans, restoration/paving repairs, and various other state, city, and local permits. Manage and create internal and external-facing platforms to streamline support processes and maintain access and permissions. Collaborate with other Engineering personnel to manage new projects in support of Engineering tasks. Develop and maintain relationships with permitting entities to sustain understanding of franchise agreements and requirements for obtaining permits. Works under the supervision and direction of a Lead, Supervisor, and/or Manager.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Monitor, administrate, and control access to Engineering Support SharePoint sites 
• Provide guidance on maintenance and editing of existing Gas Engineering SharePoint sites as needed 
• Lead team development of new SharePoint sites and/or dashboard sites as required  
• Instruct the team to serve as liaison to local government permitting authorities  
• Maintain a basic understanding of how franchise agreements work by researching agreements to stay current on new information and storage location of the agreements   
• Responsible for the correct application for Right of Way permits from state and local government entities (cities, counties, rail, and flood control) for gas engineering, construction, and maintenance projects and follow up on requested permits until approved. Track permits through lifecycle from request to application, receipt, and completion or expiration. Communicate permit statuses to requestors when milestones are reached 
• Manage the pre-construction notifications of the intent to start construction projects to state agencies and other entities as required 
• Lead interaction with entities about franchise agreements. Must research and interpret the agreements 
• Assists with Work Order creation as required 
• Facilitate the coordination of gas supply company pipeline shutdowns between Gas Supply, Gas Engineering staff, supply company staff, and Gas Control 
• Use Microsoft 365, Oracle, and ArcGIS software to support Gas Engineering 
• Requires some advanced knowledge and utilization of Microsoft Office suite products 
• Manage special projects in support of the engineering department 

• Train and mentor less experienced staff to perform duties listed above 

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division, and calculation of fractions and/or percentages), grammar, spelling and punctuation. 

Minimum experience required of the position

• Engineering Support Representative II - requires minimum of 2 years of experience in a related engineering or construction discipline conducting similar tasks as outlined in this job description. Will also consider 2 years development experience in creating new SharePoint sites and/or dashboard.

Minimum knowledge, skills, and abilities required  of the position

• Able to perform other job-related duties as assigned within your scope of responsibilities 
• Able to comprehend, document, calculate, visualize, and analyze 
• Knowledge of and ability to apply company safety rules within 6 months of employment. 
• Must have the ability to acquire and maintain skills required as technology evolves (e.g., accessing electronic mapping information, collecting and interpreting electronic pipe locating and leak detection information, etc.) 
• Able to communicate and interact with all levels of management and associates and perform well in a team environment  
• Able to represent company in a professional manner in matters and meetings with both private and public entities and officials 
• Able to cultivate relationships and partner with business and community contacts to achieve business results 
• Able to collaborate across functional boundaries to improve business processes 
• Able to use PC software proficiently, including word processing, presentation, and spreadsheet programs 
• Able to learn and use ArcGIS and other engineering related programs as required 
• Able to motivate self, accomplish tasks, and achieve goals with minimal supervision, including self-directed learning 
• Able to identify solutions to problems with creativity and innovative thinking 
• Able to demonstrate effective time management to meet deadlines 
• Able to multi-task and manage several projects or activities at one time 
• Able to use initiative, good judgment, and tact to complete assigned tasks 
• Able to demonstrate commitment to compliance with applicable laws and regulations, the company’s Ethics and Compliance Code of Conduct, and other company policies and procedures and do so consistently 
• Able to take all required training courses by required deadline 
• Able to demonstrate respect for all individuals, adhere to the company’s values and business practices and do both consistently  

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
•  Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.

• Able to work daily in all types of weather conditions.
• Able to work regular hours, with occasional overtime.
• Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
• Able to work rotating shifts, if required.
• Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
• Able to wear and operate personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.
• Able to exert in excess of 30 pounds of force occasionally and in excess of 10 pounds of force frequently to move objects.
• Able to sit, stand or walk for long periods of time.
• Able to operate a motor vehicle and drive a motor vehicle for multiple hour trips.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities will be a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and will acquire Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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