Engineer, Provisioning

Job SummaryIn this role, the engineer contributes to the full systems engineering lifecycle by developing scalable, high‑quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier‑grade provisioning systems, operations applications, and the databases and operating systems that support them. The engineer also acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco.Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. The role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability.Job ResponsibilitiesInstalls, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related softwareProvides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hoursMonitors and manages full stack Incognito provisioningMonitors and manages Cisco PNR, RDU DOCSIS provisioningMonitors and manages regional IP assignment and usage as related to HSD servicesProactively anticipates service needs and changes and reacts accordinglyWorks with other team members to provide support and backupAssists with the development, analysis, configuration, and implementation of service changesPlanned projects, including cost analysis and timeline estimatesWorks with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issuesWorks with other regional engineers in testing of new products and servicesWorks with vendors and other third-parties as necessary for product support and integrationParticipates in future technology direction discussions leveraging experience and active researchDocuments systems and application design and configurationParticipates in off‑hours maintenance as necessaryJob Qualifications5+ years in the Cable/MSO environment or similar industryGood understanding of DOCSIS, IP Video, and Packet CableUnderstanding of eMTA, cable modems and ONT/ONU operationsKnowledge of control platforms (DAC, CMTS, OLT, vCMTS)Good understanding of IPv4 and IPv6Strong knowledge of troubleshooting tools (e.g., tcpdump, netstat, iostat, traceroute, snoop)Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancersComprehension of DHCP, DNS, SNMP, and TFTP protocolsStrong working experience with DOCSIS provisioningUnderstanding of Cable RF infrastructure, specifically how this relates to DOCSISUnderstanding of network connectivity and troubleshootingAvailability to resolve urgent provisioning environment problems outside of business hoursClear and effective communication skills, both written and spokenAbility to thrive in a dynamic, fast‑paced environmentExceptional troubleshooting, analytical and technical aptitudeGreat organizational, time management, and problem‑solving skillsExperience working in a fast‑paced Agile environmentExperience with daily operation of Cisco CNR/PRN and RDU/PCPExperience with Incognito ecosystemExperience building and understanding Cable Modem configuration filesExperience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specificationsExperience with configuration of CPE using TR‑069 and related specificationsExperience with MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINXExperience with PacketCable and SIPExperience with SNMPExperience with troubleshooting tools such as WiresharkAdvanced experience with Linux‑based servers and VM technologiesExperience with MySQL, MongoDB, MariaDBScripting/coding experience preferred (Bash, Python, JSON, YAML, XML)AI automation experience, Google‑based toolsExperience with Pacemaker, fence, Kafka, RabbitMQBenefitsCompetitive salaryMedical coverage (including prescription and vision plans)Dental coverageLife Insurance (1x salary at no cost to employee)Long and short‑term disability insurance (no cost to employee)Voluntary employee, spousal, and child life insuranceCompany recognized Holidays with additional Floating HolidaysPaid Time Off (PTO) programsComprehensive Flex Work Policy401(k) plan eligibility (company match 50% up to 5% of eligible contributions)Participation in the Employee Bonus PlanParticipation in the Cogeco Stock Purchase PlanComplimentary and discounted broadband services (for those in our service area)Tuition ReimbursementHeadspace MembershipOpportunities for LinkedIn Learning subscriptions for select colleaguesSalary and LocationFor candidates whose primary place of work will be in Massachusetts, the expected salary range for this specific position is $85,600 – $128,400. For candidates whose primary place of work will be in Maryland, the expected salary range for this specific position is $85,600 – $128,400. For candidates whose primary place of work will be in Cleveland, OH, the expected salary range for this specific position is $77,800 – $116,800. This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job‑related skills, relevant experience, education, and specific work location.Location: Miramar, FLCompany: Breezeline#J-18808-Ljbffr