Engineer, Product Automation

Primary Position Purpose:

The Product Automation Engineer designs, builds, tests, deploys, and continuously improves AI-enabled automations, agent workflows, decision logic, and tool-connected business processes. This role partners with business owners, Product, IT, and operational Subject Matter Experts (SMEs) to translate business needs into reliable, scalable, and maintainable automation solutions.

This is a technical builder role focused on prompt engineering, workflow design, integrations, technical QA, and production support for AI agents and automated business processes. Success depends on strong systems thinking, technical problem solving, product judgment, and the ability to connect business process requirements with practical automation design.

Position Functions:

• Design, configure, and implement AI-enabled workflows, agent logic, prompts, tool instructions, routing rules, and exception handling to support business process automation goals.
• Engineer prompts, scripts, decision trees, workflow steps, and guardrails that guide AI agents through consistent, accurate, and business-aligned interactions.
• Connect agents and automation workflows to approved tools, APIs, data sources, communication channels, and business applications in partnership with IT and system owners.
• Translate business requirements, process maps, and SME input into clear technical designs, testable logic, and production-ready automation behavior.
• Perform technical QA, regression testing, scenario testing, and edge-case validation before automation changes are released to production.
• Monitor system-level performance, tool usage, error patterns, workflow failures, and automation quality to identify defects, risks, and improvement opportunities.
• Debug automation issues across prompts, workflows, integrations, data inputs, tool responses, and platform configuration to determine the appropriate corrective action.
• Bring major changes in agent capabilities, workflow design, tool usage, integrations, and automation architecture online in a controlled and well-documented manner.
• Partner closely with Business Process Automation Specialists to understand performance issues, prioritize enhancements, clarify requirements, and support safe change management.
• Maintain technical documentation, workflow diagrams, tool definitions, test cases, release notes, version history, and support procedures for assigned automations.
• Stay current with AI automation platforms, prompt engineering techniques, integration patterns, testing approaches, and internal technology standards through continuous learning and experimentation.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.