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Engineer Computer Systems Support

Tata Consultancy Services Ltd

Scottsdale, AZ

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JOB DETAILS
SALARY
$65,000–$72,000 Per Year
SKILLS
Apple Macs, Asset Management, Communication Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Establish Priorities, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Inventory Management, Knowledge Base, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Configuration Management, Network Software, Peripheral Hardware, Problem Solving Skills, ServiceNow, Software Development, Systems Administration/Management, Systems Engineering, Technical Support, Technical Writing, Testing, Time Management, VPN (Virtual Private Network), Wireless Communications
LOCATION
Scottsdale, AZ
POSTED
30+ days ago

Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues

  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients

Technical Experience:

  • Experience level : 6 - 8 years of Technical experience in Windows and Mac
  • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow for ticket management.

Professional Attributes:

  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-starter with the ability to work independently and efficiently.
  • Physical ability to manage IT equipment installations and movements.
  • Adaptable and flexible to meet varying work schedules and environments.

Salary Range- $65,000-$72,000 a year

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About the Company

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Tata Consultancy Services Ltd