Engagement Manager - Credit Risk & Collections Strategy

Engagement Manager – Credit Risk & Collections StrategyLocation: San Francisco, CA (Hybrid: 2-3 days from office per week)Base pay: $175,000 - $190,000 per yearBonus: 15% annual bonusRole: Engagement Manager – Collections StrategyRole and ResponsibilitiesAs the Collections Strategy Engagement Manager, you will lead the design, testing, and optimization of end-to-end collections and recovery strategies across early and late buckets. You'll combine analytics, experimentation, and partnerships with operations and vendors to lift right party contact (RPC), increase recovery rates, reduce roll forward, and lower unit costs while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams.Serve as the main client contact, engaging with senior stakeholders.Design and optimize collections strategies across channels and segments.Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.Over policy changes, test new approaches, and monitor market trends.Partner with operations and vendors to execute strategy and drive results.Lead analytical projects and coordinate with offshore teams for delivery.Candidate Profile7+ years of experience in collections strategy, consulting, solution design, and client management.Proficiency in SQL, Python.Experience with policy optimization and with banks/fintechs.Unsecured lending expertise (acquisitions/underwriting).Excellent communication, presentation, and story‑building skills in a consulting setup.Master's degree in economics, mathematics, computer science/engineering, operations research, or related analytics areas; BA/BS from top‑tier institutions also welcome.Demonstrable leadership ability, superior problem‑solving and people‑management skills.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionConsulting and Information TechnologyIndustriesBanking and IT Services and IT ConsultingBenefits (inferred)Medical insuranceVision insurance401(k)Disability insurance#J-18808-Ljbffr