Energy Services Electrical Technician

JOB TITLE: Energy Services Electrical Technician

Location: North Fort Myers, FL

Work Hours: M-F 8:00am - 5:00pm

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 250,000 members throughout a five-county service territory located in Southwest Florida.  We employ approximately 485 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States.  LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: Install, inspect, and troubleshoot LCEC Energy Services products and programs; provide energy efficiency advisement by performing onsite energy surveys and virtual usage analysis by phone; resolve member inquiries and escalations in accordance with service standards. Promote products and educate on energy efficiency with members, businesses, and internal teams through outreach, product demonstrations, and public speaking engagements where media may be present. Support net metering interconnection processes by reviewing one-line diagrams for accuracy and code/utility compliance and coordinating follow-up actions with appropriate departments and member contractors.

Position Responsibilities

• Electrical Technician Function:
  • Install, inspect, test, troubleshoot, and maintain company installed products and controllers including Load Management receivers, surgeSENSE surge suppressors, and GenerLink transfer switches connected to member-owned equipment such as HVAC systems, water heaters, pool pumps, meter sockets, and electrical panels.
  • Investigate and resolve member inquiries and create reports relating to inquiries, inspections, and/or emergency call-outs.
  • Support departmental projects, initiatives, and special assignments by participating in test studies and providing technical support.
  • Achieve predetermined monthly and yearly installed goals for the assigned programs and resolve any special or exceptional installation needs according to company safety procedures.
  • Promote and educate members, associations, businesses, and colleagues on LCEC’s products, programs, and services, as well as applicable best practices.
  • Participate in the research, development, and promotion of new products, programs, and services.
  • Comply with the State of Florida Motor Vehicle Laws, any local, county, or federal ordinances and LCEC Accident Prevention guidelines. Comply with all National Electrical Code (NEC) Safety guidelines and LCEC’s Safety Policy.
• Energy Advisor Function:
  • Conduct on-site residential and basic commercial energy surveys and advise members on ways to improve energy efficiency in alignment with defined service standards. Create professional summaries of site-visits according to department guidelines and provide to members.
  • Perform energy usage analytics virtually by phone utilizing meter and usage data. Assist members in identifying usage patterns and abnormalities and provide energy savings tips.
  • Promote and educate members and colleagues on energy-efficient practices and measures.
  • Take corrective action and follow-up with appropriate departments if a meter test, rebilling, or additional member contact is needed.
  • Review and approve/deny renewable generation system (RGS) single-line electrical drawings; perform calculations to verify the correct interconnection tier. Communicate with members/contractors by phone/email to clarify LCEC’s Net Metering standards and safe interconnection requirements.
  • Provide office support for Energy Services programs, Load Management, surgeSENSE, GenerLink, and Net Metering.
  • Communicate technical information and concepts to internal and external members, including being a representative of the company as a guest speaker at community-centered events where media may be present, product demonstrator, or subject matter expert (SME).
• Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.
• Support Storm Restoration efforts when needed. Work in emergency storm situations (i.e. hurricanes) and work long hours (>12 hours per day) for many continuous days/weeks as needed.
• Perform other related duties as assigned.

Education

• High School Diploma or equivalent with formal training in basic electricity and formal course work or experience in using the National Electrical Code. (Required)

Experience

• 1+ to 2 Years experience working directly with customers/members. (Required)
• 5+ to 7 Years work experience in the electrical field (troubleshooting, service, construction, and basic control circuitry), which includes use of the state, county, and local ordinance codes, policies, and procedures relating to electrical installations. (Required)
• 1+ to 2 Years experience troubleshooting electrical and load controls for HVAC systems. (Preferred)
• Less Than 1 Year experience in marketing and/or public speaking. (Preferred)
• 2+ to 5 Years experience in energy auditing or customer/member energy advisement. (Preferred)
• 5+ to 7 Years relevant experience, or Journeyman Electrician’s license in Florida performing electrical installation, troubleshooting, and resolving customer issues/requests including experience with net metering/interconnection requirements. (Preferred)

Knowledge, Skills, and Abilities

• Proficient in computer skills including Microsoft Office Suite and CRM applications. (Required)
• Understanding of home construction, practices, and resource efficiencies. (Required)
• Ability to analyze and resolve customer issues through strong interpersonal skills and following professional problem-solving methodology. (Required)
• Proficient math skills in order to calculate appliance/equipment energy usage based on energy labels and amount of time appliance runs. (Required)
• Excellent interpersonal and communication skills, both verbal and written. (Required)
• Maintain effective working relationships with employees and members at all levels within LCEC. (Required)
• Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. (Required)
• Provide current and accurate information to all requesters, courteously and in a timely manner. (Required)
• Public speaking proficiency in front of large audiences. (Preferred)
• Bilingual (fluent English/conversational Spanish). (Preferred)
• Ability to read and review electrical one-line diagrams and apply applicable code and utility net metering/interconnection requirements. (Preferred)

Licenses and Certifications

• Driver License, possess and maintain a valid Florida driver’s license with a good driving record. (Required)
• HVAC Certification Current electrical or HVAC training, accreditation, or certification. (Preferred)
• NABCEP PV Installation Professional (PVIP); Current NABCEP PV Installation Professional (PVIP) certification. (Preferred)
• Degree or certification in energy auditing; BPI Home Energy Professional (HEP) Energy Auditor, RESNET HERS Rater Certification, etc. (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Constantly,
  Walking Constantly,
  Sitting Occasionally,
  Lifting Occasionally,
  Carrying Occasionally,
  Pushing Frequently,
  Pulling Frequently,
  Climbing Rarely,
  Balancing Frequently,
  Stooping Frequently,
  Kneeling Frequently,
  Crouching Frequently,
  Crawling Rarely,
  Reaching Frequently,
  Handling Constantly,
  Grasping Constantly,
  Feeling Constantly,
  Talking Frequently,
  Hearing Constantly,
  Repetitive Motions Constantly,
  Eye/Hand/Foot Coordination Constantly.

• Working Environment: Rarely Extreme cold, Occasionally Extreme heat, Frequently Humidity, Occasionally Wet, Rarely Noise, Frequently Hazards, Occasionally Temperature Change, Occasionally Atmospheric Conditions, Frequently Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency.  Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities.  Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.