Sign upLog in

End user Support Specialist III

Iconma

Detroit, MI

Apply
JOB DETAILS
LOCATION
Detroit, MI
POSTED
7 days ago
Our Client, a Health Insurance company, is looking for an End user Support Specialist III for their Detroit, MI location.
 
Responsibilities:
  • Work with team leaders or senior team members to understand user’s client technology requirements, document requirements
  • Provide input during project/task planning efforts with team members
  • Provide feedback on new software performance and testing
  • Participating in Level 2 issue assessment and resolution of problems
  • Diagnoses and resolve client mobile device hardware and software issues
  • Create temporary solutions until permanent solutions can be implemented
  • Provide technical support to meetings that include video conferencing
  • Document solutions to common problems and responses
  • Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development
  • Gather research data on vendor products
  • Support IT inventory management
  • Provide on-the-spot training to clients as needed
  • Manage asset Inventory
 
Requirements:
  • Advanced proficiency in  MS Excel
  • Preferred Skills/Experience – Optional but preferred skills/experience.
  • Problem solving skills
  • Customer service skills
  • Written and verbal communication skills
  • Accuracy and attention to detail
  • Ability to work independently, or within a team environment
  • Other related skills and/or abilities may be required to perform this job
  • Associate’s degree in related field preferred
  • One (1) year experience in Information Technology required
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/