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End User Support Analyst

F2Onsite

Atlanta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Background Investigation, Communication Skills, Customer Support/Service, Desktop Administration, Enterprise Protection, Establish Priorities, Help Desk, IT Service Management (ITSM), Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Leadership, Mac Operating System, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, On Site Support, Operational Support, ServiceNow, Software Administration, State Laws and Regulations, Technical Support
LOCATION
Atlanta, GA
POSTED
1 day ago
Seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta.

Key Responsibilities
  • Provide Level 2 desktop support for enterprise users, including troubleshooting hardware, software, and connectivity issues
  • Deliver walk-up and ticket-based support using ServiceNow
  • Support Windows 11 environments and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
  • Perform device imaging and provisioning using Azure Autopilot
  • Manage hardware deployment, asset tracking, and inventory control
  • Collaborate with onsite team members to maintain efficient support operations
  • Provide occasional support to executive leadership (ELT) environments, as needed
  • Independently manage and prioritize ticket queues while maintaining high service standards
Required Qualifications
  • Minimum 3 years of enterprise desktop support experience
  • Strong expertise with:
    • Windows 11 support (majority of environment)
    • Microsoft 365 / Office applications
    • Endpoint provisioning and imaging tools (e.g., Azure Autopilot)
  • Experience supporting enterprise collaboration tools (Outlook, Teams, SharePoint, OneDrive)
  • Proven ability to handle hardware deployments and lifecycle managemen
Preferred Qualifications
  • Experience with ServiceNow or similar ITSM platforms
  • Basic knowledge of macOS environments
  • Exposure to enterprise security tools (e.g., CrowdStrike)
  • Prior experience in corporate or enterprise-level IT environments
  • Comfort working in environments with executive-level visibility
 
Soft Skills & Competencies
  • Strong professional demeanor, with the ability to interact effectively with senior leadership
  • High emotional intelligence and strong interpersonal communication skills
  • Ability to work independently and reliably, demonstrating ownership of assigned tasks
  • Calm and composed under pressure in a high-visibility headquarters environment
 
Work Environment & Schedule
  • Location: Onsite – Atlanta
  • Schedule: 5 days per week onsite
  • Team Structure: Small support team environment with an onsite full-time partner
  • Support Model: Combination of ticket-based and walk-up user support

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.
 

About the Company

F

F2Onsite