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End User Support Analyst 836846

Capstone Search Advisors

Rowayton, CT

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JOB DETAILS
SKILLS
Analysis Skills, Android, Communication Skills, Computer Science, Computer Workstations, Desktop PC, Financial Services, Hardware Administration, Hedge Funds, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Mobile Devices, Network Operations Center, Operational Support, Operations Processes, Presentation/Verbal Skills, Printers, Software Patches, Software Upgrades, Technical Support, Trading/Stockbroking, Trouble Tickets, VMWare, Vendor/Supplier Management, Workstation Hardware, Writing Skills, iOS
LOCATION
Rowayton, CT
POSTED
9 days ago

Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. 

Responsibilities
  • Install, maintain, and troubleshoot workstations, including performing software upgrades
  • Provide support for market data and trade execution platforms
  • Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
  • Participate in team meetings and collaborate effectively with colleagues
  • Provide off-hours support as part of a rotating schedule with other team members

Requirements
  • 3+ years of experience providing technical support for workstations
  • BA/BS in Computer Science or related field
  • Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
  • Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
  • Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
  • Excellent interpersonal and communication skills (verbal and written)
  • Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
  • Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
  • Printer and/or print vendor management is desired
  • Mobile Device Management (iOS/Android) is desired

 

About the Company

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Capstone Search Advisors