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End User & Desktop Engineer

First Soft Solutions

Bartlett, TN

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JOB DETAILS
SKILLS
Administrative Management, Best Practices, Communication Skills, CompTIA A+, Computer Systems, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Endpoint Security, Enterprise Applications, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Laptop PC, Leadership, Maintain Compliance, Mentoring, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows XP, Network Security, Operating Systems, Operational Support, Peripheral Hardware, Printers, Problem Solving Skills, Scripting (Scripting Languages), Security Patches, Software Administration, Software Patches, System Center Configuration Manager (SCCM), Team Lead/Manager, Technical Leadership, Technical Support, Technical Writing, User Interface/Experience (UI/UX), Windows PowerShell
LOCATION
Bartlett, TN
POSTED
1 day ago
Job Summary

We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This role combines hands-on technical responsibilities with team leadership to ensure reliable, secure, and efficient end-user services across both modern and legacy Windows environments.

Key Responsibilities
  • Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
  • Provide technical guidance, mentoring, and support to desktop support engineers.
  • Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
  • Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
  • Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
  • Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
  • Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
  • Ensure endpoint security, compliance, and patch management across the enterprise.
  • Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
  • Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
  • Document technical procedures, standards, and support processes.
Required Qualifications
  • 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
  • 2+ years of experience leading or mentoring desktop support teams.
  • Strong hands-on experience with:
    • Active Directory
    • Group Policy (GPO)
    • Organizational Units (OU)
    • Identity & Access Management (IAM)
  • Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
  • Experience with endpoint management platforms such as:
    • Microsoft Intune
    • SCCM / MECM
  • Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
  • Experience with software deployment, patch management, and endpoint security.
  • Excellent communication, customer service, and problem-solving skills.
Preferred Qualifications
  • Experience with Microsoft 365 administration.
  • Knowledge of endpoint security and compliance best practices.
  • Experience planning and executing Windows migration projects.
  • Familiarity with PowerShell scripting and desktop automation.
  • IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus

About the Company

F

First Soft Solutions