End-user Computing Specialist 2

Job#: 3043231

Job Description:

End User Computing Specialist II

Location: Wood River, ID (Field-Based Role)

Employment Type: Contract

Department: Information Technology

Industry: Healthcare

Position Overview

We are seeking a customer-focused End User Computing Specialist II to provide technical support and solutions across multiple healthcare facilities throughout the Wood River and Magic Valley regions. This role is responsible for supporting end-user computing devices, telecommunications systems, networking components, and IT infrastructure to ensure uninterrupted productivity for clinical and administrative staff.

This position serves as a Tier II support resource, troubleshooting and resolving a wide variety of hardware, software, connectivity, and infrastructure issues. The ideal candidate combines strong technical troubleshooting skills with exceptional customer service and enjoys working directly with end users in a healthcare environment.

This is a field-based position requiring travel throughout the Magic Valley region. Candidates must be comfortable traveling between healthcare facilities and working in hospital and clinical environments.

Key Responsibilities

End User Support & Troubleshooting

• Serve as a Tier II technical support resource for end users experiencing hardware, software, telecom, networking, and infrastructure-related issues.
• Diagnose, research, isolate, and resolve moderately complex technical problems in a timely manner.
• Provide both remote and onsite technical support to healthcare staff and end users.
• Troubleshoot desktop, laptop, mobile device, printing, audio-visual, and connectivity issues.
• Perform system restoration activities and maintenance to minimize downtime and ensure user productivity.

Hardware & Infrastructure Support

• Support and maintain IT hardware, peripherals, communications equipment, and infrastructure components.
• Install, configure, upgrade, and replace endpoint devices and related technology equipment.
• Assist with workstation deployments, device imaging, hardware refresh initiatives, and technology rollouts.
• Respond to issues involving network-connected devices, printers, audiovisual equipment, and telecom systems.

Incident Resolution & Documentation

• Utilize ticketing systems to accurately document incidents, requests, troubleshooting efforts, and resolutions.
• Follow established support processes, procedures, and service level expectations.
• Escalate complex issues to Engineering, Systems Administration, Network, Infrastructure, or Application Support teams when appropriate.
• Collaborate with cross-functional IT teams to ensure timely resolution of issues.

Continuous Improvement

• Identify recurring technical issues and recommend improvements to reduce future incidents.
• Assist with system modifications, technology upgrades, and process improvements.
• Maintain current knowledge of organizational technology standards and support practices.

Required Qualifications

• Minimum of 3 years of experience in desktop support, end-user support, help desk, field services, or technical support environments.

• Experience supporting:

• Windows operating systems

• Desktop and laptop hardware

• Mobile devices

• Printers and print services

• Basic networking and connectivity troubleshooting

• Telecom or unified communications systems

• Experience working within a ticketing or incident management system.

• Strong troubleshooting and problem-solving skills.

• Ability to independently prioritize workload and manage multiple support requests.

• Excellent verbal and written communication skills.

• Strong customer service orientation with a commitment to providing a positive end-user experience.

Education may be considered in lieu of some experience requirements.

Preferred Qualifications

• Experience supporting healthcare, hospital, or clinical environments.
• Familiarity with healthcare technologies and workflows.
• Experience supporting audio-visual systems, conference room technologies, or digital communications platforms.
• Knowledge of network troubleshooting and infrastructure support.
• Industry certifications such as:
• CompTIA A+
• Network+
• Microsoft Certifications
• HDI Support Center Certifications

Ideal Candidate Profile

The ideal candidate is a hands-on IT professional who enjoys working directly with end users and solving technical issues in fast-paced environments. They possess strong troubleshooting abilities, excellent customer service skills, and the flexibility to support a variety of technologies across multiple locations.

Successful candidates will be comfortable working independently in the field, collaborating with technical teams, and supporting healthcare staff whose technology directly impacts patient care and operational efficiency.

Additional Requirements

• Must be willing and able to travel throughout the Magic Valley region.
• Reliable personal transportation is required for travel between sites.
• Mileage reimbursement provided for approved business travel.
• Occasional overnight travel outside the Wood River area may be required.
• Must be comfortable working in healthcare and hospital environments.
• May have occasional interaction with patients while providing onsite support.
• Ability to work onsite at multiple locations based on business needs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Ketchum, ID, US

Job Type:

Date Posted:

July 21, 2026

Pay Range:

$23 - $27 per hour

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