EMS Operations Supervisor

• Prompt and regular attendance at work.
• Provide Leadership and guidance to the Field Supervisors to maintain the goals and objectives of the organization.
• Works with Logistics to make sure that schedule reflects correct unit assignment and equipment.
• Coordinates with Scheduling Supervisor on open shifts and works on operational changes with the on-duty Field Supervisor.
• Fills in as the Operations Manager when that person is out of the office on vacation, sick or training time.
• Coordinates with the Scheduling Supervisor to review all part-time employees that fail to meet the minimum monthly work requirements and issue corrective actions as appropriate.
• Attendance at PULSE Meetings both in the morning and the afternoon to provide updates on current operational status.
• In the absence of the Operations Manager, leads the Operations portion of the New Hire Academy.
• Ensures quality measures on company policies with emphasis on monitoring operational deficiencies.
• Obtain a good working knowledge of scheduling system and training software’s utilized by the Company.
• Assists with initial reporting and investigation of incident reports (IR’s) placed by employees; closes reports not needing administrative intervention within 48 hours.
• Daily review of all Incident Reports submitted by the workforce and assigning them to the correct staff member for investigation and follow up.
Operations Supervisor Job Description – September 2023 Page 2
• Manage feedback to employees that submit Incident Reports.
• Monthly reporting number of Incident Reports by type, number closed, and number still open.
• Maintains open PCR log and assists Operations Manager with employee contact for completion.
• Works with Scheduling Supervisor on attendance points and issues progressive discipline per MedFleet attendance standards.
• Assists with Supervisor Hotline in absence of Field Supervisor.
• Will be called upon to be the on-duty Field Supervisor in case of sick calls or placement of the on-duty Field Supervisor on a unit.
• Participates in Medical Control hotline coverage rotation.
• Assists Dispatcher with proper triaging of calls.
• Keeps Administration and Human Resources informed of changes or potential changes that are occurring in the field.
• Assists the Operations Manager in short- and long-term planning.
• Acts as backup field provider during high operational volume to help provide relief for the system.
• Works with the Safety Supervisor on maintaining a high safety standard.
• Must support, properly interpret, and implement any polices, protocols, standard operating procedures, philosophies, or other directives as set forth by MedFleet and PatientCare EMS.
• Performs other such duties as may be required.

Minimum Qualifications:

• Current Florida Paramedic certification (Information for out-of-state applicants or to renew click here)
• Current BLS & ACLS Certification
• Possession of or ability to obtain a valid Florida driver license upon offer of employment.
• High School Diploma or GED

Desired Qualifications:

• A.S. Degree in Emergency Medical Technology
• Two years working experience as a Paramedic.
• National Registry
• Critical patient inter-facility transfer experience
• Critical Care certification

Physical Requirements

• The Paramedic is required to sit, stand, walk, climb or balance, step, stoop, kneel; and talk or hear. The Paramedic is required to pull, lift, grasp, reach, use hands, finger movement, and repetitive motions.
• Must frequently lift and/or carry a minimum of 140 pounds up to 200 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Requirements will vary; must be able to perform the essential duties of the position with or without reasonable accommodation.

Working Environment:

Works outdoors and indoors with occasional exposure to hazardous conditions and to blood/body fluids, requires respirator use, fumes/odors, extended day, and temperature changes. Frequently works with others, face-to-face contact with others with exposure to noise, mechanical equipment, and electrical equipment. Performs shift work and performs duties frequently in a mobile environment and in confined areas.