Who We Are:
As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.
Our Culture:
We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.
We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace.
Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.
The Position:
The Employment Tax Support Specialist provides operational and administrative support for employment tax-related services by coordinating data, managing workflows, and assisting with client deliverables, invoicing, and agency follow-up. This role ensures accuracy, organization, and timely completion of work while supporting internal teams, clients, and state and local agencies. The position requires strong attention to detail, the ability to manage multiple priorities, and sound judgment when handling sensitive information.
Essential Duties and Responsibilities
· Coordinate client outreach and follow-up to support ongoing projects
· Gather, organize, and validate client and payroll data
· Track project status and maintain accurate documentation and reporting tools
· Format and manage payroll and tax-related data using Excel
· Prepare and distribute client deliverables and supporting documentation
· Submit tax forms and amendments to state and local agencies and monitor status
· Follow up with agencies to ensure timely processing and resolution of items
· Maintain accurate records and data integrity across systems and tracking tools
· Assist with monthly invoicing and supporting documentation for services provided
· Coordinate with Accounting to follow up on outstanding invoices as needed
· Maintain and update CRM records, including client contacts and project details
· Support development and maintenance of internal resources and documentation
· Other duties as assigned.
Required Qualifications
· High school diploma or equivalent
· 2–3 years of administrative, data processing, or operational support experience
· Equivalent combination of education and experience will be considered
· Proficiency in Microsoft Office Suite, including Excel
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
Special Considerations and Prerequisites
· Strong attention to detail and organizational skills
· Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment
· Strong written and verbal communication skills
· Ability to work independently with minimal supervision
· Ability to maintain professionalism and interact effectively with internal and external stakeholders
· Ability to handle sensitive and confidential information with a high level of discretion
· Demonstrates accuracy and thoroughness and monitors work to ensure quality
· Strong organizational, analytical, and time management skills
· Maintains positive working relationships with clients, team members, and leadership
· Demonstrates reliability, punctuality, and consistent attendance
· Ability to work in a remote environment with prolonged periods of sitting and computer use