Employment Specialist

• 401(k)
• Company parties
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

• Conduct initial needs assessments, client intake, and program orientation. Conduct clients’ language and job skills assessments and evaluate overall job readiness based on individual work-related strengths, level of motivation, and short- and long-term career goals. 
• Conduct and monitor activities within NAAM’s employment services programming in Lynn and across multiple remote refugee resettlement sites throughout the North Shore and Greater Boston area. 
• Coordinate and organize referrals to employment services programs and conduct orientations with clients that explain program expectations, available services, and additional NAAM programs and resources. 
• Refer clients to other programs within NAAM when appropriate. 
• Develop close relationships and trust with clients, remain familiar with their needs, and maintain regular communication and follow-up. 

• Provide support to clients throughout the job search process; meet with referred clients to develop resumes, complete job applications, advise on networking strategies, and practice interviewing skills. 
• Conduct job development activities to expand employer partnerships and maintain professional relationships with existing employment partners through outreach, job fairs, site visits, phone calls, and email communication. 
• Create and maintain a portfolio of available job skills training opportunities and employer partnerships. 
• Monitor clients’ progression into the workforce and assist clients and employers in navigating adjustment challenges. 
• Coordinate barrier removal services to facilitate participants’ rapid pathway to employment. 

• Refer program participants to ESL and Literacy programs and communicate with ESL instructors regarding placement, student progress, and employment readiness. 
• Assist clients in accessing ESL and Literacy services by supporting internet setup, device distribution, and basic technology orientation as needed. 

• Maintain required records and support program evaluation and reporting activities, ensuring databases are updated and reports are submitted in compliance with funder requirements. 
• Maintain organized participant files and records in compliance with confidentiality, data security, and program requirements. 
• Track participant engagement, training completion, job placement, and retention outcomes to support program goals and reporting requirements. 
• Prepare and submit required documentation, case notes, and updates to support internal monitoring and funder reporting. 
• Communicate effectively with participants, employers, and partners using clear, professional, and supportive language. 
• Participate in meetings, trainings, workshops, and cross-team collaborations as required. 
• Support outreach, workshop scheduling, and coordination of career-related activities and events. 
• Contribute to a team culture that values collaboration, professionalism, accountability, and continuous improvement. 
• Perform additional administrative and operational tasks as assigned to support program success. 

• Bachelor’s degree in a relevant field. 
•  Fluency in Haitian Creole and/or Spanish strongly preferred. Candidates fluent in both languages are especially encouraged to apply. 
• Strong written and verbal communication skills. 
• Cultural sensitivity and knowledge of the needs of immigrants and refugees. 
• Flexibility, dependability, strong attention to detail, and organizational skills. 
• Strong technology skills (including Microsoft Office, Google Workspace, etc.). 
• Individuals with lived immigrant/refugee experience are strongly encouraged to apply. 
• Access to reliable transportation preferred. 

Flexible work from home options available.