Employment Specialist III (Nonprofit)

COMPENSATION: $20.95 to $35.89 per hour depending on qualifications plus excellent benefits. This is a full-time position. This position is on-site and based in our DTLA office and may require rotational shifts at Downtown Central Library

ABOUT PACE Pacific Asian Consortium in Employment (PACE) was originally formed in 1975 to serve the employment needs of Los Angeles growing AAPI refugee community. With an initial grant from the City of Los Angeles, PACE offered job training and placement services, eventually broadening our job creation programs into the San Gabriel Valley and South Bay area. Over time, we realized that the most fundamental needs of our communities couldnt be adequately addressed through job training and employment services alone. We decided to expand our services to better address the issues of poverty and inequality faced by Angelenos across all ethnic and racial groups. At PACE, we are continually innovating to meet the evolving needs of our community while fostering a team that reflects the rich ethnic and cultural diversity of the populations we serve. Today, our staff provides linguistically and culturally competent services in over 40 languages and dialects, while our community development work spans across five core programs: Employment, Education, Business, Energy, and Housing. Please visit our website to learn more: https://pacela.org/

PROGRAM SUMMARY PACEs Downtown/Pico Union WorkSource Center provides comprehensive services for job seekers and employers, including counseling, training, and supportive services. Visitors to the center can access workshops, a computer lab, and personalized employment counseling. We also offer on- and off-site training programs and specialized services for veterans and older adults, collaborating with community-based organizations, government agencies, colleges, schools, unions, and employers of all sizes. https://pacela.org/our-work/employment/

POSITION SUMMARY We are looking for an enthusiastic and service-oriented Employment Specialist III to join our team. Under the direction of the Senior Workforce Development Specialist of the Downtown/Pico-Union WorkSource Center, the Employment Specialist III, also referred to as Workforce Development Specialist III, will be responsible for providing career/job-focused counseling, case management, and job development services tailored to meet the needs of customers, and directed to ensure quality long-term placements in unsubsidized employment leading to self-sufficiency. Position is mainly based at PACEs main office in downtown LA with rotational shifts operated at the Downtown Central Public Library Portal as required.

POSITION RESPONSIBILITIES As a key representative at the Downtown/Pico-Union Worksource Center, the Employment Specialist III is responsible for providing initial assistance to job seekers and business customers. This position will perform a range of professional duties related to the implementation of the WIOA funded program, including:

• Directing customers
• Overseeing services provided at the JRC/self-service level
• Interacting with the public and providing customer service by phone, email, and in person
• Preparing correspondence, reports, records, and other paperwork
• Ensuring program databases and recordkeeping files related to the program are in order to ensure goals and standards are met

POSITION DUTIES

• Meet with each assigned customer and review the individuals progress from intake through job placement, exit, and post-exit 12-month follow-up
• Responsible to enroll a minimum of 35% customers per year
• Documentation of all contact and progress reports shall be maintained in customers electronic and paper file and must be submitted to MIS within 3-5 days of activity
• Provide an assessment that shall include testing and evaluation of educational attainments, occupational/transferable skills, customer interests, aptitudes, and/or vocational potentials for each customer
• Documentation of all assessment results for each customer shall be maintained in customers electronic and paper file and must be submitted to MIS within 3-5 days of activity
• Provide career guidance to assist the individual in determining whether or not more intensive services are required to obtain employment
• Develop, manage, and retain on file an Individual Employment Plan (IEP) for each Adult and Dislocated Worker enrolled customer receiving intensive services on a form provided by or approved by the City or Grantor
• Signature page of the IEP must be submitted to MIS within 3-5 days of activity
• IEP shall be entered into CalJOBS and updated as needed
• Provide staff-assisted workshops including job search skills preparation and job club activities
• Make follow-up services available, and monitor the retention status and progress made for not less than twelve (12) months after the first day of unsubsidized employment
• Documentation of all follow-up services and progress reports shall be maintained in customers electronic file, and submitted to MIS within 3-5 days of activity
• Inform and provide, or arrange for the provision of, supportive services to enrolled job seekers that will enable them to participate in WIOA (Adult & Dislocated Workers) activities-subject to the availability of resources
• Provide supportive services only to those customers unable to obtain supportive services through other programs providing such services
• Provide access to job readiness preparation, individual/group counseling, career planning, out-of-area job search, relocation expenses, short-term prevocational services, work experience, and internship for all job seekers
• Assess and provide access to Training Services (i.e. On-the-Job Training & Individual Training Accounts) for enrolled customers who have received at least one intensive service, and have been determined to be unable to obtain or retain employment through such services
• Documentation of all training services and progress reports shall be maintained in customers file, and submitted to MIS within 3-5 days of activity
• Work with Businesses to determine details outlined in OJT contract (duration of training, training outline, and reimbursement percentage)
• Provide an orientation to all OJT work site supervisors
• Maintain on file a City or Grantor approved work site training agreement
• Work with OJT supervisor to conduct and document required monthly on-site monitoring
• Conduct business outreach and recruitment, referral, preparation of customers for specific job interviews, preparation of a resume, and job application preparation
• Maintain documentation of job development activities in each customers electronic & paper file, and submitted to MIS within 3-5 days of activity
• Use the Centers electronic connectivity system to maintain complete and accurate job orders, match job ready customers with jobs in accordance with the initial assessment, obtain prompt feedback on referrals, verify employment, and audit or minimize the use of job holding
• Coordinate with other program activities and services to ensure timely placement of customers upon program completion
• Placements shall be submitted to MIS within 3-5 days of activity
• Provide job search and successful placement to a minimum of 70% customers per year, who are work ready via group and/or one-to-one sessions
• Refer customers to an employment opportunity and assist with testing and background checks as requested, and provide other related information necessary to qualify for job openings
• Enter/update customer (business & job seeker) information into CalJOBS system
• Be in constant contact with businesses (via mail, fax, telephone) to acquire business information regarding current labor market demand, job openings, and relative occupational (DOT) codes (Dictionary of Occupational Titles (DOT) or North American Industry Classification System (NAICS)
• Provide occupational information (current and future outlook), job placement assistance, and labor market information using various resources such as CalJOBS, and other reference materials
• Document all job seekers information and tabulate meaningful information pertinent to their job placement, and maintain up-to-date records of all job openings
• Share all job orders and job seekers with all other WorkSource Centers in order to assist in creating the best opportunity to refer the most qualified candidates from the WorkSource Center system to businesses requesting staffing assistance
• Refer the most qualified candidates to the business from the entire WorkSource system and refer unregistered Universal Access customers if they are the most qualified
• Assist in meeting agencys performance goal by scheduling events and recruitments at the center
• Maintain electronic Case Notes of interaction with customer in CalJOBS system on a daily basis
• Handle other duties of various positions at the WorkSource Center, after being cross-trained
• Assist with outreach efforts to job seeker community and businesses by attending job fairs, community events, forums, etc.
• Perform other duties as assigned

QUALIFICATIONS Minimum of a High School Diploma (or GED equivalent) is required. Associates or Bachelors Degree is preferred. Equivalent work experience will be considered. Equivalent work experience, at least 2 years in the area of vocational counseling, case management, or sales & marketing. Workforce program experience is highly desirable. Some supervision experience is highly desirable. Professional experience in social services programs is strongly preferred. Must have excellent interpersonal skills, be a team player and be able to work with diverse populations to provide in-person and over-the-phone program services. Ability to manage a caseload effectively per performance standards and manage time to attend trainings and related meetings. Excellent job development and placement skills. Excellent customer service skills Strong organizational skills Be proficient in a Windows PC environment and Microsoft Office. Possess excellent communication and written skills, as well as telephone and people skills. Must have excellent time management and organizational skills to effectively manage a caseload. Bilingual skills preferred Must be available to work evening and weekend hours as needed.

OTHER REQUIREMENTS Must pass a employment and professional reference check Must possess Drivers License and the use of an automobile with adequate insurance coverage as local travel may be required on occasion as needed COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.

APPLICATION PROCESS All applicants MUST upload a resume AND complete application on our website and to be considered. Visit link to apply directly: https://pacela.org/about/work-at-pace/ Applications will be reviewed on a rolling basis until positions have been filled. We will only reach out to candidates who have