Employment Services Worker

Employment Services Worker

Salary

$51,790.00 - $56,969.00 Annually

Location

Human Services, Hampton, VA

Job Type

Full-Time Permanent

Job Number

09452

Department

HUMAN SERVICES - ADMIN

Opening Date

07/31/2026

Closing Date

8/7/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Function

Are you passionate about helping individuals and families build a path toward independence? Join a dedicated team focused on empowering our community through meaningful Human Services support.

In this advanced-level role, you'll work directly with customers to remove barriers, create personalized self-sufficiency plans, and connect people with the resources they need to succeed. You'll collaborate with community partners, employers, and fellow professionals, while having the autonomy to make a real impact every day.

What You'll Do:

• Provide direct customer service and intensive case management to individuals receiving or seeking Human Services assistance
• Conduct employability assessments and develop individualized employment and self-sufficiency plans
• Support job search, placement, retention, and career counseling efforts
• Determine eligibility for financial assistance programs (e.g., TANF, SNAP, Medicaid, Child Care, Energy Assistance)
• Issue vouchers, maintain accurate case records, and prepare reports with a high level of accuracy
• Coordinate referrals for supportive services such as childcare, transportation, housing, uniforms, and training
• Partner with community agencies, employers, and internal staff to deliver coordinated services
• Stay current on federal, state, and local policies impacting Human Services programs

Minimum Requirements:

• Graduation from an accredited college or university with an Associate's degree in Human Services, Psychology, Social Work, or related field of study required.

• A minimum of one year of experience in human services, including direct experience administering at least three (3) financial benefit programs such as TANF (Temporary Assistance for Needy Families), SNAP (Supplemental Nutrition Assistance Program), Medicaid, Child Care, Energy Assistance, or similar programs.

• Experience working in a team and/or customer service setting is required.

• Prior experience working with Human Service agencies or experience using the VACMS/MMIS computer systems is required.

• A combination of education and experience may be considered for this position.

• Must successfully pass a Child Protective Services (CPS) and criminal background check related to this position before any offer of employment or promotion.

• Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.

Additional Requirements:

• Requires excellent customer service skills with the demonstrated ability to foster and maintain positive, effective working relationships with colleagues, partner agencies, and the public.

• Requires effective communication with internal and external customers.

• May be required to work non-standard hours, including evenings and weekends.

• Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.

• The incumbent may be considered "essential personnel" during city emergencies, or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

Click here for the complete job description

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community that celebrates and embraces 400 years of history and innovation, creating an even more dynamic future! We are located in the heart of the Hampton Roads region, offering a wealth of waterfront fun, a rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits."

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The eleven paid holidays each year include:

• New Years Day

• Martin Luther King, Jr. Day

• Presidents Day

• Memorial Day

• Juneteenth Day

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

• Employees birthday

• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.

• Group life insurance is offered through the VRS and the carrier is Securian Financial.

• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.

• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

• Direct deposit into most banks is a convenient finance feature.

• Employees are covered for Workers Compensation where appropriate.

• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.

01

Do you have an Associates or higher degree in Social Work, Psychology, Human Services, or a related field? (YOUR APPLICATION MUST INCLUDE YOUR FIELD OF STUDY)

• Yes
• No

02

Which option best describes your experience in human services, including direct experience administering at least three (3) financial benefit programs such as TANF (Temporary Assistance for Needy Families), SNAP (Supplemental Nutrition Assistance Program), Medicaid, Child Care, Energy Assistance, or similar programs. (YOUR APPLICATION MUST INCLUDE WHERE THIS EXPERIENCE WAS OBTAINED.)

• No experience
• 1 Year of experience
• 2-3 years of experience
• 4 or more years of experience

03

Which of the options below best describes your experience in a customer service field?

• No experience
• 1-2 years experience
• 3-4 years experience
• 5 or more years experience

04

Do you have prior experience working with Human Service agencies or experience using the VACMS/MMIS computer systems? (YOUR APPLICATION MUST INCLUDE WHERE THIS EXPERIENCE WAS OBTAINED)

• Yes
• No

05

I understand that this position is non-exempt.

• Yes
• No

06

I understand that if selected for this position, I must successfully pass a criminal background check prior to any offer of employment or promotion.

• Yes
• No

07

This position requires that you possess a valid drivers license and have and maintain a satisfactory driving record based on the City of Hamptons criteria. Failure to provide your drivers license number will prevent us from considering your application. Please confirm your drivers license number by entering it below:

08

I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.

• Yes
• No

Required Question

Employer City of Hampton

Address 22 Lincoln Street

Hampton, Virginia, 23669

Phone (757) 727-6407

Website http://www.hampton.gov/hr