Accounts Receivable, Background Investigation, Booking Arrests, Check Processing, Communication Skills, Computer Systems, Customer Support/Service, Driver's License, File Maintenance, High School Diploma, Law Enforcement, Lift/Move 50 Pounds, Microsoft Word, Office Equipment, Record Keeping, Spreadsheets, Telephone Skills
Job Code: 03
Posted On: June 30, 2026
Job Type: Full Time
Category: Non-Uniform
Civil Service: Yes
AR Driver's License: Yes
Drug Test Required: Yes
The City of Conway is accepting applications for a Records Clerk (Customer Service Representative) with the Conway Police Department. This position prepares, maintains, and distributes law enforcement records while providing professional customer service to the public and other agencies.
Essential Duties and Responsibilities
- Enter, code, and retrieve information from multiple computer systems.
- Maintain accurate electronic and paper records.
- Process records requests in accordance with applicable laws.
- Answer telephones and assist the public with records inquiries.
- Prepare, compile, copy, and distribute reports.
- Receive and balance cash and check payments.
- Maintain traffic citation files.
- Process criminal background check requests.
- Scan reports for long-term electronic storage.
- Perform other related duties as assigned.
Requirements
- High School Diploma or GED required.
- 12-18 months of related clerical or office experience preferred, or an equivalent combination of education and experience.
- Strong communication and customer service skills.
- Ability to maintain confidential information.
- Ability to type at least 45 words per minute.
- Working knowledge of Microsoft Word, spreadsheets, databases, and office equipment.
- Ability to accurately handle cash and maintain detailed records.
- Maintain regular attendance.
Working Conditions
- Office environment with controlled temperature and moderate noise.
- Frequent computer and office equipment use.
- Occasional lifting of up to 50 pounds.
The City of Conway offers a competitive benefits package.
The City of Conway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital or veteran status, political status, disability status, or any other legally protected status.
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