Employee Retention Specialist - Charlotte, NC

CCL Hospitality Group

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary

The Employee Retention Specialist is responsible for developing and executing strategies that enhance the employee experience, strengthen engagement, and improve retention across field operations. This role serves as a trusted resource to associates and leaders, identifying retention risks, analyzing workforce trends, and implementing solutions that support a positive, inclusive, and high-performing workplace culture.

The ideal candidate is passionate about employee engagement, relationship building, and creating meaningful experiences that help associates feel safe, supported, and appreciated.

Key Responsibilities

• Partner with field leaders to support employee engagement and retention strategies across assigned business groups.
• Manages and/or assists with the HR functions of all new business transitions.
• Provide compensation and market analyses for sector and field operations.
• Conduct stay interviews and analyze feedback to identify retention opportunities, trends, and potential attrition risks.
• Monitor turnover metrics and workforce data to develop targeted action plans that address retention challenges and improve employee experience.
• Serve as a trusted advisor to managers on associate engagement, recognition, career development, and retention best practices.
• Create and support onboarding programs to ensure new associates have a positive and successful transition into the organization.
• Create and support the design, implementation, and evaluation of engagement and retention initiatives that enhance organizational culture.
• Support the administration of associate engagement surveys, including communication, results analysis, action planning, and follow-up.
• Facilitate training sessions, workshops, and leadership discussions centered on engagement, retention, and employee experience. (*including New Manager Orientation)
• Collaborate with Human Resources and Operations teams to proactively address workplace concerns and improve associate outcomes.
• Supports Field Operations in HR ensuring federal and state law compliance as well as consistent application of Company HR policies.
• Lead or participate in organizational initiatives focused on culture, wellness, recognition, diversity and inclusion, and employee development.
• Prepare reports and presentations highlighting retention metrics, engagement trends, and progress on key initiatives.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business, Psychology, etc; equivalent experience considered.
• Two or more years of experience in employee engagement, retention, human resources, a plus.
• Experience analyzing workforce data and translating insights into practical retention and engagement solutions.
• Strong interpersonal, coaching, facilitation, and relationship-building skills.
• Demonstrated ability to influence and partner effectively with leaders at all levels of the organization.
• Excellent presentation, communication, and organizational skills.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Up to 30% travel may be required.

Success Measures

• Improvement in associate retention and reduction in voluntary turnover
• Increased engagement survey participation and favorable scores
• Increased participation in recognition awards by field operations
• Successful implementation of engagement, recognition, and employee experience initiatives

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CCL.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1554565

CCL Hospitality Group

Margaret Lovette

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