Employee Relations Specialist

About the role
The Employee Relations Specialist provides frontline HR support to operations and professional services leaders, ensuring fair and consistent treatment of employees while maintaining compliance with employment laws and company policies. Reporting to the Sr. Director, Human Resources, this role manages workplace investigations, provides guidance on performance and conduct matters, and partners closely with HR leadership and the HRBP team to mitigate risk and foster an equitable, productive work environment.

This is a hybrid remote role, offering a flexible work arrangement out of our Raleigh, NC office, with an in-office requirement of two days per week.

You Will

• Manage and conduct investigations into employee concerns, including misconduct, policy violations, and workplace issues, ensuring fair, consistent, and timely resolution.
• Maintain accurate, thorough, and confidential documentation of all cases, findings, and outcomes.
• Partner with legal counsel as appropriate to ensure compliance and mitigate organizational risk.
• Collaborate with HRBPs and field leadership to provide guidance on conflict resolution, employee concerns, and policy interpretation.
• Serve as a neutral, trusted resource for employees, fostering open communication and effective issue resolution.
• Support and guide corrective action processes and performance improvement plans.
• Ensure consistent application of company policies and adherence to employment laws (e.g., FLSA, FMLA, ADA, Title VII).
• Contribute to the development, enhancement, and communication of policies in alignment with legal requirements and organizational culture.
• Partner with HRBPs to identify trends, recommend proactive solutions, and mitigate future employee relations concerns.
• Track and analyze employee relations data, identifying trends and opportunities for improvement.
• Prepare reports and provide insights to HR leadership to inform decision-making and strategy.
• Recommend and support initiatives aimed at reducing employee relations issues and improving overall engagement.
• Design and deliver training for managers and employees on key employee relations topics, including respectful workplace practices, performance documentation, and harassment prevention.
• Support broader HR initiatives such as culture-building programs and leadership development efforts.

About You

• Bachelor’s degree in Human Resources, Business Administration, or a related field required; advanced degree preferred.
• 3–5 years of experience in employee relations or HR generalist roles, including direct experience conducting workplace investigations.
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.
• Strong working knowledge of employment laws and HR best practices.
• Excellent communication, conflict resolution, and documentation skills.
• Demonstrated emotional intelligence with the ability to manage sensitive and confidential matters with discretion.
• Strong analytical and problem-solving skills, with a focus on fairness, consistency, and sound judgment.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.