Employee Relations Specialist

About HealthChannels

HealthChannels is a premier point-of-care workforce solutions partner dedicated to solving the most pressing challenges in modern healthcare. As the parent organization to a specialized family of brandsincluding ScribeAmerica, Enabli Health, Speke AI, and HealthCareUwe leverage a unique combination of a highly-skilled pre-professional workforce and next-generation AI technology to augment care teams. With over 20 years of industry excellence and a presence in all 50 states.

About the Role

The Employee Relations Specialist is a Human Resources professional focused on maintaining positive relationships between employees and their employer. They handle a wide range of tasks, including investigating and resolving employee complaints, providing guidance on company policies, and ensuring compliance with employment laws. They also play a key role in promoting a positive work environment and improving employee morale and engagement.

What Youll Do

• Investigating and resolving employee complaints, grievances, and disputes, acting as a mediator and facilitator.
• Ensuring the organizations policies and procedures are up-to-date and in compliance with all applicable laws and regulations.
• Facilitating communication between employees and management, mediating conflicts, and finding solutions that are acceptable to all parties involved.
• Developing and implementing strategies to improve employee morale, engagement, and productivity
• Organizing and conducting employee training sessions, particularly on topics related to workplace conduct, conflict resolution, and policy awareness
• Providing guidance on performance management processes, including coaching managers on performance-related issues
• Conducting investigations into employee relations issues, gathering evidence, and making recommendations to leadership
• Maintaining accurate records of investigations, disciplinary actions, and other employee relations matter
• Ensuring compliance with employment laws and regulations, including those related to discrimination, harassment, and wage and hour laws

Key Skills & Competencies

• Communication Skills

• Excellent written and verbal communication skills are essential for mediating conflicts, explaining policies, and facilitating discussions.

• Problem-Solving Skills

• The ability to analyze complex situations, identify root causes, and develop effective solutions.

• Interpersonal Skills

• Strong interpersonal skills are needed to build relationships with employees and management at all levels.

• Empathy and Emotional Intelligence

• The ability to understand and respond to employees concerns with sensitivity and compassion.

• Negotiation Skills

• The ability to mediate between conflicting parties and find mutually agreeable solutions.

• Analytical Skills

• The ability to analyze data and identify trends in employee behavior.

• Knowledge of Employment Law

• A thorough understanding of employment law and regulations is essential for ensuring compliance and protecting employee rights.

• Conflict Resolution

• The ability to effectively resolve conflicts and mediate disputes.

• Case Management

• Proficiency in using case management systems to track and manage investigations and other employee relations matters.

What Youll Need

• A bachelors degree in Human Resources, Business Administration, or a related field is typically required.
• Several years of experience in human resources, with a focus on employee relations, is usually necessary.
• Candidates with a masters degree or relevant certifications (e.g., SHRM-CP, SHRM-SCP) is a plus.

The Benefits

• Compensation range:

• Our base compensation for this position is $40,000 - $45,000, depending on qualifications, experience, and geographic location

• Tuition discount programs

• Adtalem Partnership

• Ross University School of Medicine- up to $9,500 Tuition Savings

• American University School of Medicine- up to $9,500 Tuition Savings

• Purdue Global - up to 20% off tuition reduction

• American College of Education - up to 3% reduced tuition rates

• Rasmussen College - Up to $7,000 in Tuition Savings

• Lynn College (Online Degree Program) - $2,250 (or more) on a bachelors degree program

• Kaplan prep courses- 20% tuition for undergraduate programs & 14% on graduate programs

• Ignite Your Future Benefits including:

• Discounts on Apple, Dell, AT&T, and AAA

• Travel discounts (hotels, flights, car rentals, Lyft)

• Theme park ticket savings

• MyFlexPay: Get paid when you need it most

• Health, Dental, Vision, PTO and 401k (for full-time employees only)

• A Diverse, Equitable, and Inclusive culture

Physical Demands/ Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear.
• Regularly required to use a keyboard and computer.
• Frequently required to stand, walk, sit, use hands, handle documents, and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time remote position with days Monday through Friday. Occasional evening and weekend work may be required, as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Want to know more?

• Our DEI Mission:
• https://www.healthchannels.com/diversity-equity-inclusion/
• What is our culture like?
• https://www.scribeamerica.com/mission-vision-values/
• HealthChannels Blogs:
• https://jobs.scribeamerica.com/us/en/blog

HealthChannels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, HealthChannels complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

HealthChannels expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of HealthChannels employees to perform their job duties may result in discipline up to and including discharge.

Wages may vary depending on experience, location and state