Employee Relations Specialist Gulfport 5155

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program 

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS  

Position:  Employee Relations Specialist

Department:  Human Resources

Reports To:  Employee Relations Manager

FLSA:  Exempt                                                                               

SUMMARY:

The Employee Relations Specialist serves as a trusted advisor to employees and leadership, focusing on conflict resolution, counseling, and fostering a respectful, compliant workplace. This role manages employee concerns, conducts workplace investigations, and provides guidance on performance issues, conduct, and policy interpretation. The Specialist works proactively to resolve conflicts, support employee well-being, and mitigate risk while promoting positive employee relations and organizational values.

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL FUNCTIONS:

• Perform Employee Relations activities including counseling on conflict resolution, performance issues, disciplinary action, and processing of termination requests.

• Provides HR Policy /Procedure and Employee Handbook interpretation.

• Provides day to day performance management guidance and respond to employee relation concerns in a timely manner that builds trust and credibility.

• Conduct employee investigations to ensure compliance with company policies, state laws and regulations.

• Respond to unemployment claims.

• Notifies management of ongoing concerns and trends and collaborate with HR leadership to offer effective solutions.

• Provides support in the training and development of all team members by disseminating and reinforcing policies, regulations, programs, procedures, and activities.

• Assists with employee engagement plans, and employee programs while obtaining necessary budget approval to initiate activities. (KEEP/Team Day/ Recognition, etc.)

• Facilitates orientation of company policy and procedures during onboarding of new hires.

• Completes onboarding tasks to complete hiring of new hires.

• Evaluate and improve current HR processes to ensure maximum service delivery and improved operational effectiveness.

• Assists with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals for the company.

• Maintains the integrity and confidentiality of human resource files and records.

• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

• Assists with community events, as needed.

• Other duties as assigned to assist the HR Department to better serve our members.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Associates Degree or equivalent

Experience and Other Requirements:

• Three years to five years of Human Resources experience required.

• Minimum of 3 years of hands‑on employee relations experience in a high‑volume or fast‑paced workplace. Demonstrated knowledge of HR practices in addressing employee relations concerns.

• Demonstrated ability to manage multiple active ER cases simultaneously while meeting tight deadlines.

• Proven track record of managing a high caseload of employee relations matters, including conflict resolution, investigations, and disciplinary actions.

• Ability to prioritize competing demands and exercise sound judgment in complex situations.

• Prior experience conducting training programs.

• General knowledge of employment law, compensation, and leave administration including FMLA.

• Accuracy and attention to detail required.

• Must establish good rapport with members and co-workers.

• Confidentiality and dependability required.

• Exceptional oral and written communication skills required.

• Must possess ongoing ability to keep abreast of changing policies and procedures.

• Must be a self-starter with the ability to multitask and work under pressure in a fast-paced environment with limited supervision.

• Ability to work collaboratively in keeping with a one team culture.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Must be an individual of high energy, and positive attitude.

COMPUTER SKILLS:

Experience with Microsoft Office

Interpersonal Skills:

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.  Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Certificates, Licenses & Registrations:

SHRM-CP designation or equivalent HR professional certificate preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with arms and hands; and lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required.  The noise level is that of a normal office environment. 

DECLARATION:

The human resources department retains the sole rights and discretion to make changes to this job description.

Computer Skills:

• Working knowledge of Microsoft Windows, with proficiency in all applications of Microsoft Office Suite (Word, Excel, Powerpoint, etc.).

• Experience with HRIS system a plus.

Certificates, Licenses & Registrations:

SHRM-CP designation or equivalent HR professional certificate preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with arms and hands; and lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required.  The noise level is that of a normal office environment. 

DECLARATION:

The human resources department retains the sole rights and discretion to make changes to this job description.