Employee Relations Manager, Ops HR-ER

Amazon

Sumner, WA

Apply

JOB DETAILS

SKILLS

Analysis Skills, Best Practices, Business Operations, Channel Strategies, Communication Skills, Corporate Policies, Crisis Management, Customer Support/Service, Data Analysis, Detail Oriented, Employee Relations, Employment Law, Establish Priorities, Federal Laws and Regulations, Human Resources, Improvement Metrics, Industrial Relations, Interpersonal Skills, Leadership, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multilingual, Multitasking, Operational Support, Operations Management, Organizational Skills, People Management, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Registered Training Organisation (RTO), Risk Analysis, Risk Management, State Laws and Regulations, Team Player, Time Management, Trend Analysis, Willing to Travel, Workplace Issues, Writing Skills

LOCATION

Sumner, WA

POSTED

30+ days ago

Description The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position's responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The Employee Relations Manager will possess employee relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important "source of truth" regarding whether the organization is meeting its core values and principles. The role will cover the Southern California region supporting the last mile of Amazon delivery services. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. This position is also RTO required, but open to location throughout US. Key job responsibilities - Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks - Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment - Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience - Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs - Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions - Collaborate: Build constructive relationships with critical stakeholders to share information and influence change - Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions - Work at Scale: Launch and manage sustainable mechanisms for entire networks Basic Qualifications - 7+ years of employee relations, labor relations, or labor/employment law experience - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Bachelor's degree or equivalent - Experience supporting large hourly workforces - Experience analyzing and using metrics to identify improvements in employee Preferred Qualifications - Advanced degree, JD, or other specialized training in labor/employee relations - Experience building and launching programs that measurably impact positive engagement - Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change - Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments - Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills - Solid sense of accountability, high-quality judgment and sound decision-making - Ability to handle confidential information and escalate issues when appropriate - Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds - Fluency in multiple languages - Previous experience managing operations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, West Chicago - 127,400.00 - 172,300.00 USD annually USA, OR, Portland - 127,400.00 - 172,300.00 USD annually USA, WA, Sumner - 127,400.00 - 172,300.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles