Employee Relations Analyst I

Employee Relations Analyst I

Salary: $59,745.51 - $100,094.57 Annually Location: Norfolk, VA Job Type: Permanent Full-time Job Number: 13864 Department: Human Resources Opening Date: 03/23/2026 Closing Date: 4/5/2026 11:59 AM Eastern

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. In support of over 225,000 residents, regional neighbors, and visitors from all over the world, the City of Norfolk employs over five thousand hard-working, agile, and accountable individuals who each play a vital role in making Norfolk the unique and authentic city of the future that its citizens deserve and demand.

Norfolks Human Resources Team is seeking an Employee Relations Analyst that provides a broad range of professional employee relations activities including but not limited to: employee consulting, training, conflict resolution, complaint investigation, policy interpretation and the preparation and delivery of related summary reports and recommendations. Interacts with all levels of leadership regarding legal compliance, discipline, grievances, terminations, and negotiated separations. Works with a great deal of independent discretion in decision-making and execution of responsibilities. Partners with departmental HR Business Partners to ensure service delivery is aligned with the Citys Guiding Principles.

Essential Functions

Essential functions include but are not limited to:

• Provides guidance to employees to resolve various workplace issues.
• Acts as liaison between employees, or between employee and supervisor, to resolve conflict.
• Provides policy clarification/guidance to employees, supervisors and management.
• Works in close partnership with managers to deliver an effective and consistent employee experience in matters relating to performance management, misconduct, and separations.
• As needed, develops and/or leverages processes and tools to support delivery of services, identify training opportunities, and identify, create or recommend process improvements for making Human Resources services, including employee relations, efficient and effective within the assigned departments.
• Ensures policies, procedures and practices are in compliance with applicable Federal, State, and County employment laws and policies including EEO, FMLA, Workers Compensation, ADA, FLSA.
• Develops and maintains key relationships and alliances with relevant City staff and HR personnel.
• Advises supervisors on performance management; orients new supervisors to the Citys performance management process.
• Delivers training on HR Compliance and Employee Relations topics; develops training content for workshops and/or online training.
• Serves as lead investigator for various workforce issues including harassment, discrimination, and misconduct.
• Tracks and compiles Employee Relations data; Identifies workforce trends using data analytics; makes recommendations to address identified employee relations issues based on findings.
• Actively supports all efforts to increase cooperation, communication and collaboration between and among co-workers, departments, and City officials, officials from other jurisdictions, the business community and the general public.
• Demonstrates sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
• Safeguards confidential information and uses it or discloses it only as expressly authorized or specifically required in the course of performing specific job duties.
• Responds positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of ones schedule.
• Displays integrity, dependability and respect at all times.
• Utilizes a high level of conflict resolution skills with staff, supervisors, and department directors alike.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.

The Employee Relations Analyst should possess the following knowledge, skills & abilities:

• Ability to maintain impartiality and objectivity in all Employee Relations matters.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Knowledge of Federal, State and Local regulations, codes, laws and regulations: Title VII of Civil Rights Act, Equal Pay Act, FLSA, ADA, FMLA, EEOC.
• Proficient with Microsoft Office Suite.

Desired qualifications include:

• Experience with Oracle based HRIS systems and DocuSign are a plus.
• Local government experience is a plus.
• SHRM Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP), or other relevant certification credential preferred.

Additional Information & Requirements

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicants school of enrollment must be an accredited institution.

NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

Supplemental Questions

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

I understand and will answer the following supplemental questions completely and thoroughly.

1. Are you a current or previous City of Norfolk employee?

   • Yes - I am a current City of Norfolk Employee
   • Yes - I am a previous City of Norfolk Employee
   • No - I am not a previous or current City of Norfolk employee

2. If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing "N/A."

3. Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

4. Please select the highest level of education you have completed.

   • Less than High School Diploma/GED
   • High School Diploma/GED
   • Some College (6 months or more)
   • Vocational/Technical Degree
   • Associates Degree
   • Bachelors Degree
   • Masters Degree or higher

5. Please indicate how many years of experience you possess in employee relations.

   • No experience
   • Less than one year
   • 1-2 years
   • 3-5 years
   • More than 5 years

6. Please briefly describe your employee relations experience. If you do not have any experience, type N/A.

7. Do you have experience working for local government?

   • Yes
   • No

8. Is your employee relations experience from a municipal government agency?

   • Yes
   • No

9. Please list any professional human resources certifications that you currently possess. (If you do not possess any certifications, type N/A.)

10. Please briefly describe the most complex employee relations issue that you have personally handled. Be sure to include the name of the organization and your specific role in the matter. If you have not handled an employee relations matter, type N/A.

11. Please describe the type and amount of specific experience you have conducting employment investigations and presenting results/findings. If no experience, type N/A.

12. Describe your experience conducting complex fact-finding investigations and writing investigation reports. If no experience, type N/A.

13. What level of experience do you have conducting workplace investigations regarding discrimination, harassment, and/or misconduct?

    • Served as lead investigator for an employer or outside investigative body including documenting findings
    • Served in a support role to a lead investigator but not involved in all phases of the process
    • Served as an investigator in workplace issues requiring inquiry and other review but no formal documentation of investigative findings
    • No workplace investigation experience

14. Please indicate your veteran status. (A copy of your long form DD-214 may be required)

    • I am not a Veteran
    • I am a Veteran
    • I am a Disabled Veteran

Required Question Employer: City of Norfolk