Employee Experience Representative

Epitec, Inc

Moline, IL

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JOB DETAILS

SKILLS

Analysis Skills, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Human Resources, Human Resources Processes, Interpersonal Skills, Microsoft Excel, Multitasking, Onboarding, Operations Processes, Organizational Development/Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Service Delivery, Service Level Agreement (SLA), Time Management, Transaction Processing/Management

LOCATION

Moline, IL

POSTED

2 days ago

Job Title: Employee Experience Representative
Contract Duration: 1 year, possible extension
Location: Moline, IL
Work Arrangement: Hybrid (4 days in office, 1 day remote)
Training: In-office training required for approximately 2–3 months

Summary
As an Employee Experience Representative for the client's Human Resources Operations Center (Ask HR) in Moline, IL, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions.

Responsibilities

Deliver exceptional customer service by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner
Administer HR processes, including:
- Tactical processes related to the talent acquisition process
- Internal transfer activities
- Company organizational management
- Employee record maintenance
- Class administration
Maintain a high degree of confidentiality
Participate in continuous improvement projects and propose solutions to improve HR service delivery
Ensure Service Level Agreements (SLAs) are met or exceeded
Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution

Required Skills & Experience

Exceptional attention to detail
Proven ability to multi-task, manage concurrent tasks, and shift priorities
Strong analytical and organizational skills with excellent problem-solving capabilities
Experience collaborating in a team environment
Exceptional written, oral, and interpersonal communication skills
Demonstrated ability to promote and implement changes in support of major processes

Desired Skills & Experience

Experience in HR processes or HR operations roles
Excellent customer service skills
Experience with SuccessFactors system modules, including:
- Learning Administration
- Employee Profile
- Recruiting
- Onboarding
Proficiency with Microsoft Excel

Education

Bachelor’s Degree in Human Resources, Business, or a similar discipline

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About the Company

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Professional Development, 401K, Employee Referral Program, Life Insurance

FOUNDED

1978

WEBSITE

https://epitec.com/