Adobe Acrobat, Analysis Skills, Billing, Brokerage, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Calendar Management, Communication Skills, Community Support, Compensation and Benefits, Customer Support/Service, Dental Insurance, E Programming Language, Employee Benefits, Entrepreneurship, FMLA (Family and Medical Leave Act of 1993), Federal Laws and Regulations, Funding, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, High School Diploma, Insurance, Investment Management, Licensing, Life Insurance, Mail Processing, Maintenance Services, Mergers and Acquisitions, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Organizational Skills, Presentation Software, Presentation/Verbal Skills, Printing, Problem Solving Skills, Regulations, Reporting Skills, Research Skills, Risk Management, Sales Management, Spreadsheets, State Laws and Regulations, Systems Maintenance, Team Player, Time Management, Vision Plan, Voice Mail, Wealth Management, Willing to Travel, Word Processing, Writing Skills
ABOUT HUB INTERNATIONAL:
HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that's important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
We are currently seeking an Assistant Account Manager to join our growing Employee Benefits Insurance team. You will be supporting our Account Manager team with quotes for new business and renewals, assisting with the renewal preparation, and preparing benefit guides and other Open Enrollment materials. Other tasks include scheduling meetings with carriers, printing and binding prospect materials and maintaining insured info in our agency management system (BenefitPoint).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work directly with clients and employees to answer questions and resolve their issues.
- Load and maintains all service activities in BenefitPoint.
- Resolve enrollment and termination issues.
- Act as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
- Provide members with assistance for appeals and other service matters.
- Answer or escalate questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
- Work with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
- Maintain an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
- Proactively call key contacts to check-in and for fact finding.
- Prepare reports giving details of complaints and service requests on a monthly basis.
- Shares new and unique information with other HUB service team members.
- Maintains organized filing systems and timely submits all employee paperwork.
- All other duties and special projects as assigned.
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:
- 1-2 years of experience in employee benefits including a knowledge of employee benefit plans, ancillary coverages, and current legislation
- Highly organized, technical and analytical skills
- Ability to operation independently and in a team setting
- Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management
- Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
- Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher. Must also be comfortable with Adobe Acrobat Standard
- Excellent written and verbal communication skills
- Bachelor's degree from an accredited university preferred; High School Diploma required
- Travel negligible. Must be willing to travel within the Carolinas.
- LA&H License preferred. Must have or be willing to obtain a SC Life and Health Insurance License within 60 days of employment.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.