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emote Collections Supervisor | Collections Team Lead | Call Center Sup

LIVE OAK FINANCIAL INC

Albany, GA(remote)

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JOB DETAILS
SKILLS
Call Center Management, Call Centers, Call Monitoring, Call Volume, Coaching, Communication Skills, Credit and Collections, Dialer Management, Fair Debt Collection Practices Act (FDCPA), Financial Services, Leadership, Loans, Maintain Compliance, Onboarding, Operations Management, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, QA Partner Testing Software, Quality Assurance, RPC (Remote Procedure Call), Regulations, Regulatory Compliance, Schedule Development, Team Lead/Manager
LOCATION
Albany, GA
POSTED
30+ days ago
Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor


Live Oak Financial, Inc.
Full-Time | Remote | Collections Leadership | Financial Services


Job Overview


Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.


This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.


Core Responsibilities (ATS-Optimized)


  • Supervise and lead a team of debt collectors / collections specialists

  • Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)

  • Conduct daily huddles, call coaching, and one-on-one performance reviews

  • Enforce FDCPA, Regulation F, TCPA, and internal compliance standards

  • Review call quality, account notes, and collector activity

  • Partner with QA, Compliance, and Management to address issues and improvements

  • Assist with onboarding, training, and ramping of new collectors

  • Manage attendance, schedules, and productivity in a remote environment

  • Escalate disputes, complaints, and sensitive accounts per procedure

  • Maintain accurate reporting and documentation within collections systems

Required Qualifications (High-Match Keywords)


  • 2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor

  • Prior hands-on experience as a debt collector (consumer and/or commercial)

  • Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance

  • Experience supervising remote or call center collections teams

  • Proven ability to coach collectors to measurable performance improvement

  • Experience managing dialer-based, high-volume collections environments

  • Strong leadership, communication, and accountability skills

  • Comfortable working independently in a remote supervisory role

Preferred Experience


  • Financial services, lending, medical, utility, telecom, or BPO collections

  • QA monitoring, call scoring, or compliance audits

  • Skip tracing and dispute handling workflows

  • Performance-based compensation environments

Compensation & Benefits


  • Competitive supervisory-level base pay

  • Performance-based incentives tied to team results

  • Paid training and compliance support

  • Stable, full-time remote leadership role

  • Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership

Work Environment


  • Fully remote position

  • Structured schedules with defined KPIs

  • Compliance-first culture with strong QA support

  • Executive-led organization with modern systems

Why Live Oak Financial


  • Growing national financial services organization

  • Strong compliance and operational infrastructure

  • Clear authority, expectations, and accountability

  • Long-term stability and leadership growth runway

Equal Opportunity Employer


Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.

About the Company

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LIVE OAK FINANCIAL INC