This role supervises customer service associates and designated hitters, managing the front end of the store and supporting overall store operations, including pharmacy and retail functions.
Key responsibilities include leading and managing team members through recruitment, performance management, and development; ensuring excellent customer service by engaging with customers, resolving complaints, and exceeding expectations; overseeing daily store operations such as scheduling, inventory management, cash handling, and store maintenance; and analyzing performance metrics to drive improvements.
The position involves collaborating with external partners, supporting community outreach, and ensuring compliance with policies and regulations. It also requires training and developing team members, fostering a culture of accountability, and preparing for potential store management promotion.
Qualifications include a bachelor's degree or equivalent experience, leadership skills, flexibility to work varied hours, and readiness for advancement. Preferred candidates have retail or supervisory experience, especially in pharmacy and front-end operations. The role offers a salary range of $45,000 - $71,550, with benefits and opportunities for growth.