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Emergency Services Division Manager
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Emergency Services Division Manager
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Job Details
Career area
Position Type
Date Posted 05/12/2026
Location 808 Port Centre Parkway, PORTSMOUTH, VA 23704, US
Job ID PDX_RROC_649418BD-A248-450E-8823-080DE35FF2DB_22210718
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808 Port Centre Parkway, PORTSMOUTH, Virginia, US
Emergency Services Division Manager
Lead. Build. Protect. Restore.
Rainbow Restoration of Chesapeake is growing, and we are looking for a strong operational leader to oversee our Emergency Services Division. This role is ideal for someone who thrives in a fast-paced restoration environment, knows how to lead teams in the field, and understands how to balance customer satisfaction, operational excellence, and profitability.
We are a locally owned, woman-owned, SWaM-certified restoration company serving the Hampton Roads region. Our services include water mitigation, mold remediation, fire and smoke restoration, trauma and hoarding cleanup, specialty cleaning, and emergency board-up services.
If you are passionate about leading people, improving systems, driving accountability, and making an impact during emergencies, we want to hear from you.
Position Overview
The Emergency Services Division Manager is responsible for overseeing day-to-day operations for our water mitigation, mold remediation, board-up, and emergency response services. This role leads Project Managers, technicians, laborers, and subcontractors while ensuring jobs are completed safely, efficiently, profitably, and with exceptional customer service.
This is a leadership role that combines field operations, team management, scheduling, customer communication, training, compliance, and performance management.
What You'll Do
Operations & Team Leadership
- Lead and manage emergency service operations across water, mold, and board-up divisions
- Support and oversee Project Managers, technicians, laborers, and subcontractors
- Coordinate staffing, scheduling, equipment, and subcontractor needs
- Maintain production capacity while improving efficiency and profitability
- Conduct regular job audits for documentation accuracy and billing readiness
- Ensure crews are following SOPs, safety protocols, and company standards
- Participate in on-call scheduling and emergency response coordination
Performance & Financial Management
- Monitor division KPIs including revenue, labor efficiency, gross profit %, cycle times, and job completion rates
- Review job costing, payroll, labor utilization, and production reporting
- Identify and remove operational bottlenecks
- Assist with budgeting, inventory management, and equipment planning
- Help maintain profitability while delivering high-quality service
Customer Experience & Communication
- Ensure exceptional customer communication and service throughout the project lifecycle
- Conduct inspections and communicate with homeowners, adjusters, and commercial clients as needed
- Resolve escalated customer concerns professionally and efficiently
- Maintain accurate and timely documentation in company systems
Training & Development
- Coach and develop Project Managers and field staff
- Lead technical and safety training meetings
- Support certification tracking and ongoing professional development
- Help create and improve operational processes and SOPs
What We're Looking For
Required Qualifications
- 4-5 years of experience in restoration, mitigation, emergency services, or related field OR
- Associate degree in a business-related field with 3+ years of restoration industry experience
- Previous leadership or supervisory experience preferred
- Strong understanding of water mitigation, mold remediation, and emergency response operations
- Excellent communication and organizational skills
- Ability to lead teams in high-pressure situations
- Comfortable using technology and operational software systems
- Valid driver's license with acceptable driving record
Preferred Qualifications
- IICRC Certifications (WRT, ASD, AMRT, etc.)
- Experience with Xactimate, Dashboards/BI reporting, or restoration management software
- Experience managing crews, equipment, scheduling, and job profitability
- Strong problem-solving and coaching abilities
Systems & Technology Used
- Dash
- Mitigate
- Docusketch
- QuickBooks Time
- Microsoft 365
- Dashboards/BI Reporting Tools
- AI-assisted operational tools
Why Join Rainbow Restoration of Chesapeake?
- Locally owned and community-focused company
- Leadership team that values growth, accountability, and innovation
- Opportunity to help shape and grow a rapidly expanding operation
- Meaningful work helping families and businesses recover from disasters
- Supportive team culture with advancement opportunities
- Company vehicle opportunities available for qualified candidates
- Training and certification support
Schedule
- Full-time
- On-call rotation participation required
- Some after-hours emergency response responsibilities
Work Environment
This position includes office, warehouse, and field/job-site responsibilities. Candidates should be comfortable working in environments involving water damage, mold, fire damage, debris, and other emergency conditions.
Apply Today
If you are ready to lead a high-performing emergency services team and grow with a company that values professionalism, accountability, and customer care, we encourage you to apply.
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Our Rainbow Restoration franchise owners have proudly supported stable career growth opportunities for their team members for decades. Theyve become the preferred employer in the markets they serve by providing their team members with the flexibility they need for a healthy work-life balance, growth and development, and a company they can proudly represent.
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I acknowledge that each independent Rainbow Restoration franchise hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow Restoration ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow Restoration is NOT the employer and/or joint employer for: (i) any of the job opportunity listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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