Title: Emergency Communications Specialist
Exempt/Non-Exempt: Non-Exempt Full-Time/Part-Time: Full-Time Position: Emergency Communications Specialist Description The City of Saco is seeking Emergency Communications Specialists to assist the Saco Police Department with the handling of emergency and routine communications. Employees assigned to the communications center are responsible for the receipt and processing of citizen complaints via the telephone system, E911 emergency phone system, or by way of personal contact at the Police Department. Creating and maintaining records of the department which relate to the documentation for calls for service, fire, and medical calls are also part of their duties. Employees within communications must be able to perform their duties without direct supervision and must be able to perform under a wide variety of conditions. Employees must be able to prioritize all aspects of communication and make rapid decisions concerning the lives and safety of officers, firefighters, medical personnel, and citizens. Work requires constant decision-making ability and independent judgment.
Essential Duties & Responsibilities • Receive complaints and information from the public and other public safety agencies. • Condense direct and process the information and complaints received. • Assign field units to calls for services. • Enter and retrieve data on the departments internal computer system. • Operate the departments police and fire radio system. • Provide information on laws, ordinances, and services available to the public. • Perform related work as required by direction or policies. • Operate E911 system properly and efficiently. • Dispatch appropriate police, fire, and rescue units, including additional agencies as directed or necessary. • Maintain high personal standards regarding ethics, truthfulness, and credibility on and off duty, so as to be able to offer evidence and testimony when necessary at trial hearings and other related proceedings.
Position Requirements Desired Minimum Qualifications • General knowledge of police, fire, and EMS services. • Ability to learn and maintain all required training and certifications. • Knowledge of the geography of the City of Saco. • Ability to work in a stressful and fast-paced environment. • Ability to multi-task and remain calm during emergency and non-emergency situations. • Ability to become adept at typing. • Ability to operate computers, radios, and other equipment necessary for the position. • Flexibility to work different shifts, including weekends, holidays, and overnight hours. • Comply with departmental rules, regulations, policies, and standards.
Benefits • Medical, dental, vision • 80 City Paid • 20 Employee STDLTD - 100 city paid • Life Insurance - 100 city paid • Voluntary benefits - critical illness, accident insurance, hospital indemnity supplemental life insurance - 100 employee Paid • Retirement Plans 401a 457b MainePERS Retirement Health Savings with city match • Vacation Sick Time • Paid Parental Leave Program • Wellness Program • City Paid Holidays
Education and Experience Close Date EOE Statement The City of Saco is strongly committed to diversity in its workforce. We are an equal employment opportunity employer. All qualified applicants will be considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
Category: Public Safety This position is currently accepting applications. Apply Now