Emergency Communications Center Supervisor

OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.

The Emergency Communications Center Supervisor supports safe and efficient operations in the Emergency Communication Center (ECC). The ECC Supervisor provides real time oversight, frontline leadership, and staff support, while managing staff utilization and serving as an escalation point for complex transfers, surge events, and system disruptions. The ECC Supervisor supports the unit in oversight of a QA/QI process, policy and procedure oversight, training development, and problem solving/process improvement. 

• Collaborates in development, revision, and implementation operational policies and procedures specific to the Emergency Communications Center to meet the overall mission vision and values of OHSU and Mission Control
  • This may include some weekend or after-hours work to support operational changes, possibly one weekend or less per month. 
• Supports the development, implementation, and ongoing support of ECC Quality Assurance and Quality Improvement programs. 
• Oversee and provide support to training teams. Coordinate interdepartmental training of ETCs and serve as a designated educator.   
• Assists manager in response to inquiries and complaints by investigating concerns and providing performance feedback and coaching. 
• Organizes and oversees administrative tasks to include making weekly update communication, unit meeting agenda, unit meeting presentation, and unit meeting minutes  
• Supports department, manager in other assigned skills and task in oversight of the department and problem-solving management. 
• Ensure equipment is available and operational. Prioritizes repairs/maintenance, schedule equipment for repair/maintenance, and coordinate replacements for malfunctioning equipment. 

• High School graduate or equivalent.
• 2 years of working in any communication center   

Job Related Knowledge, Skills and Abilities (Competencies):

• Demonstrated ability to learn and trouble shoot computer systems and manage relationships with ITG.
• Demonstrates and understands the implementation of leadership principles and problems solving methodology.
• Demonstrated ability to work in a high stress, high acuity setting
• Demonstrated ability to adapt to rapidly and constantly changing work environment
• Demonstrated ability to direct and control multiple critical communications events simultaneously
• Demonstrated ability to work in a team oriented, high stress environment with competing priorities, while also working independently
• Demonstrated exceptional customer service skills, highly proficient in verbal communications with widely diverse interactions
• Demonstrate functional understanding of use in Microsoft Office programs to include SharePoint, forms, teams, and Excel. 
• Must be able to perform the essential functions of the position with or without accommodation

• Bachelor’s degree
• 1 year of previous leadership experience
• 1 year of experience working within the OHSU ECC 

Ability to carry and lift up to 50 pounds. Ability to stand for four continuous hours a day. Ability to hear and understand verbal communication, ability to remain at a workstation, whether sitting or standing, for 10+ hours per day, ability to read, write, and type accurately.