Car Rentals, Coaching, Customer Service Management, Customer Support/Service, Dental Insurance, Driver's License, Life Insurance, Loyalty Programs, Organizational Skills, Service Delivery, Training/Teaching, Vehicle Fleets, Vision Plan
Overview
National Car Rental at the Kahului, Maui Airport has an exciting opportunity for a full-time Emerald Club Service Specialist!
The Emerald Club Service Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Service Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.
Shift Schedule: A flexible 40 hours per week between 2:30pm-11pm, including weekends and holidays
Pay: $20.50/hour
This role is available as regular full time which include the following benefits:
- Time Away from Work (paid time off)
- Employee discount
- Retirement savings plan including 401k with match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.
has context menu
Responsibilities
- Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
- Assist members with questions and concerns and provide resolution as necessary
- Review daily game plan in preparation for Emerald Service delivery
- Review reservation manifest for special requests
- Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
- Maintain clean, low mileage fleet mix that meets Emerald Club requirements
- Complete vehicle inspections in accordance with priority guidelines
- Ensure that vehicle hangtags are completed correctly
- Return failed inspection units back to production for re-cleaning and service agent coaching
- Facilitate change of equipment (COE) vehicles or additional equipment to meet customer''s needs
- Offer assistance with luggage as needed
- Document and communicate customer service issues to management
- Keep Aisle area organized and clean for ease of access and appearance of the facility
- Direct customers to the exit booth, provide local directions, maps and return directions as needed
- Identify and communicate areas of opportunity for improved Emerald Club service delivery
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related convictions on driving record in the past 5 years
- Minimum of 1 year face-to-face customer service experience required
- Must have basic to intermediate level of understanding on the computer
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Aside from religious observance, must be able to work a flexible 40 hours per week between 2:30pm-11pm, including weekends and holidays
E
Enterprise Holdings Inc
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com