Email Security Support Engineer

APPLY NOW

Copy Link WhatsApp Linkedin Facebook Twitter Email

Back to Job Openings

Copy Link WhatsApp Linkedin Facebook Twitter Email

Email Security Support Engineer

Experienced Experienced

United States: Miami FL, Dallas TX, Atlanta GA, San Antonio TX, Tampa FL, Houston TX, Austin TX, Jacksonville FL, Las Vegas NV, Orlando FL

Services/Support | Full Time | Job Id: 25834

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies and Newsweek's list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

Please note that we are open to 100% remote.

We are looking for a Technical Support Engineer to join our Email Security Team.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

As a Technical Support Engineer, you will be a core team-member responsible for:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Qualifications

• Experience in Python, Bash and Powershell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a "let's get it done" attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Adept at working remotely

It would be great if you also have:

• Experience of working with email security/mail flow
• Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor's Degree in Computer Science or a related field a plus
• This position is posted in multiple territories, your eligibility to work without sponsorship from an employer now or in the future for the country in which you apply is required.

EOE M/F/Veterans/Disabled

Apply Now

Basic information

Next: Education

First Name *

Please enter your first name (Use English characters only)

Last Name *

Please enter your last name (Use English characters only)

Email *

Please enter/ correct your email address

Phone *

Location (City) *

Location is a required field

LinkedIn Profile URL

Please correct your LinkedIn profile

Gender * Please select Male Female Non-binary / X Gender Decline to State

Gender is a required field

Resume/CV * Attach Resume

Continue

Education

Next: Equal Employment Opportunity

Are you a student?

Yes No

Education Info

Graduation date

Please select month and enter a valid year

Current GPA

Willing to relocate?

Yes No

Where to?

Are you eligible to work in the U.S. without sponsorship now or in future?

Yes No

Compensation Expectations

Continue

Back

Equal Employment Opportunity

We are legally required to collect certain statistical data from individuals pursuing employment with us.

Any information you voluntarily provide will be used only for reporting purposes and will not be used in making employment decisions.

Ethnicity * Please select Decline to State Ethnicity Unknown Hispanic or Latino Not Hispanic or Latino

Ethnicity is a required field

Race * Please select White Black or African American American Indian and Alaska Native Asian Native Hawaiian and Other Pacific Islander Balance of Not Hispanic or Latino Decline to State

Race is a required field

Voluntary Self-Identification of Post-Offer Protected Veterans Click here *

I am not a veteran

I belong to the following classification of protected veterans:

Disabled Veteran

Recently Separated Veteran

Active Duty Discharge:

Active Wartime or Campaign Badge Veteran

Armed Forces Service Medal Veteran

I am NOT a protected veteran. (I served in the military but do not fall into any veteran categories listed above)

I choose not to identify my veteran status

This is a required field

Voluntary Self-Identification of Disability CC-305 Form Click here *

YESI Have a disability NOI don't have a disability Prefer not to answer

This is a required field

Check Point is committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please send an email to accommodations@checkpoint.com and let us know the nature of your request and your contact information.

I hereby agree that my information will be processed according to Check Point's Privacy Notice.

Please confirm

Back