Eligibility Worker III

Eligibility Worker III

Salary

$96,068.71 - $105,915.76 Annually

Location

Contra Costa County, CA

Job Type

Permanent Full-Time

Job Number

X0NA-2026A

Department

Employment & Human Services

Opening Date

04/22/2026

Closing Date

7/22/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

25

• Description
• Benefits
• Questions

The Position

• This recruitment may close at any time, qualified candidates are encouraged to apply immediately.*

Bargaining Unit: Local 1021 - Social Services Rank & File Unit

The Employment and Human Services Department is currently accepting applications to fill twelve (12) vacancies for the positions of Eligibility Worker III.

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Eligibility Worker III is the advanced journey-level classification in the Eligibility Worker series responsible for performing the most complex work assigned to the series. Assignments may include determining initial eligibility for three or more programs, engaging with clients to identify barriers to self- sufficiency and developing plans to remove those barriers; providing enhanced information and referral services and working with clients to ensure that connections are made; coordinating client appointments with internal and external organizations; organizing or coordinating community outreach events, and/or providing lead direction and training to staff. Incumbents regularly work on tasks that are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

We are looking for someone who is:

• Highly organized and detail-oriented
• Able to thrive in a customer-focused environment
• Adaptable to change and able to adjust priorities to serve the needs of the community
• Able to demonstrate empathy in difficult or complex circumstances
• Able to work effectively with various community stakeholders

What you will typically be responsible for:

• Conducting Interviews with applicants to determine eligibility and the need for public social programs and services
• Assisting with the completion of applications and declaration forms upon which eligibility decisions are based
• Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs
• Providing information and making routine referrals to resources available through the County and community
• Maintaining case records and preparing detailed reports

A few reasons you might love this job:

• You will work in a fast-paced environment
• You will have opportunities for promotional growth
• You will have a daily impact by providing assistance to vulnerable members of the community

A few challenges you might face in this job:

• You may need to interact with individuals who are experiencing difficult circumstances and may express frustration or distress
• You will work on multiple assignments with competing deadlines
• You will be expected to process a high volume of work

To read the complete job description, please visit the website, Contra Costa County - Class Specification Bulletin (governmentjobs.com).

The employment list established by this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education:

• Possession of a high school diploma, GED equivalency or a high school proficiency certificate.

Experience:

• Four (4) years of increasingly responsible experience determining initial and/or ongoing eligibility for multiple public assistance, medical, and/or employment programs at a level equivalent to the Contra Costa County's class of Eligibility Worker II, with demonstrated competence accurately applying multiple program rules and regulations and identifying and resolving errors and discrepancies in case actions, eligibility determinations, and system output.

Licenses and Certifications:

• Some positions may require possession of a valid California Driver's License, to be maintained throughout employment.

Selection Process

1. Application Submission and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Please separate your eligibility determination roles for an accurate review. Use the supplemental questions to clearly distinguish these roles and complete them thoroughly and accurately.

2. Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates competencies as they relate to the Eligibility Worker III Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing (Weighted 100%). The assessment will be administered remotely. You will need access to a reliable internet connection and a computer to take the assessment. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam.

3. Hiring Interview: Will be scheduled by the department.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at flor.robb@hrd.cccounty.us. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Eligibility Worker III position and to assist the HR staff in assessing each applicants qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.

Do not answer any of the questions by indicating "see attached application or see resume."

• I understand

02

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

• Yes
• No

03

If you gained experience in Contra Costa County, how many months of experience do you have in the Social Service Program Assistant I/Eligibility Worker I classification(s)?

• I do not possess this type of experience within Contra Costa County
• I have less than six (6) months of experience as described within Contra Costa County
• I have at least six (6) months, but less than nine (9) months of experience as described within Contra Costa County
• I have at least nine (9) months, but less than twelve (12) months of experience as described within Contra Costa County
• I have twelve (12) or more months of experience as described within Contra Costa County

04

If you gained experience in Contra Costa County, how many years of experience do you have in the Social Service Program Assistant/Eligibility Worker II classification(s)?

Please do not include Social Service Program Assistant I/Eligibility Worker I experience.

• I do not possess this type of experience within Contra Costa County
• I have less than one (1) year of experience as described within Contra Costa County
• I have at least one (1) year, but less than two (2) years of experience as described within Contra Costa County
• I have at least two (2) years, but less than three (3) years of experience as described within Contra Costa County
• I have at least three (3) years, but less than four (4) years of experience as described within Contra Costa County
• I have four (4) or more years of experience as described within Contra Costa County

05

If you gained experience in Contra Costa County how many years of experience do you have in the Social Worker I, Eligibility Work Supervisor, Eligibility Worker Specialist, or Medi-Cal Program Assistant classification(s)?

Please do not include Social Worker II or Social Worker III experience.

• I do not possess this type of experience within Contra Costa County
• I have less than one (1) year of experience as described within Contra Costa County
• I have at least one (1) year, but less than two (2) years of experience as described within Contra Costa County
• I have at least two (2) years, but less than three (3) years of experience as described within Contra Costa County
• I have at least three (3) years, but less than four (4) years of experience as described within Contra Costa County
• I have four (4) or more years of experience as described within Contra Costa County

06

If your experience was gained outside of Contra Costa County, how many years do you have in a classification equivalent to Contra Costa County's Eligibility Worker II?

View Contra Costa County Eligibility Worker II Job Specification

• I do not possess this type of experience
• I have less than one (1) year of experience as described
• I have at least one (1) year, but less than two (2) years of experience as described
• I have at least two (2) years, but less than three (3) years of experience as described
• I have at least three (3) years, but less than four (4) years of experience as described
• I have four (4) or more years of experience as described.

07

Please describe how your experience determining eligibility for public assistance programs has progressed professionally over the years. Please ensure to separate your eligibility determination roles (for example, Eligibility Worker I and Eligibility Worker II) to allow for an accurate review of your experience. For each role provide the following details:

• California County name (e.g., Contra Costa County, Alameda County etc.)
• Department name
• Official job title
• Dates of employment
• Programs for which you determined public assistance eligibility

If you do not have this experience, please type N/A.

08

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• I agree

Required Question

Employer County of Contra Costa