| Location | San Bernardino, CA |
| Salary | $43,139.20–$53,684.80 Per Year |
Eligibility Worker I
Salary
$43,139.20 - $53,684.80 Annually
Location
Throughout San Bernardino County, CA
Job Type
Full-time
Job Number
26-05110-02
Department
Human Services - Transitional Assistance
Opening Date
07/25/2026
Closing Date
7/31/2026 5:00 PM Pacific
FLSA
Non-Exempt
The Job
It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov).
The Transitional Assistance Department (TAD) is recruiting for the position of Eligibility Worker (EW) I to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh, Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.
Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
Job ClassificationHourly RangeMonthly RangeYearly RangeEligibility Worker I$20.74-$25.81 $3,594.93-$4,473.73$43,139.20-$53,684.80Eligibility Worker II$22.83-$31.36$3,957.20-$5,435.73$47,486.40-$65,228.80
For more information regarding job duties, refer to the Eligibility Worker I job description.
Applications are also being accepted for Eligibility Worker II.
Please review the Eligibility Worker II job posting for minimum requirements and to apply.
This excellent opportunity for career growth also offers a lucrative benefits package!
To review job-specific benefits, refer to:
Benefits by Occupational Unit (BbOU) Summary
Employee Benefits
County MOU - General Unit
CONDITIONS OF EMPLOYMENT/PROMOTION
Promotion: Incumbents participate in a paid twelve (12) week training program conducted in San Bernardino or Victorville (if needed). Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II ($3,957.20-$5,435.73 monthly) after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet ONE of the following options:
Option 1
Experience: Two (2) years of full-time general clerical or customer service experience. Experience must include the regular use of a computer.
Education: High school diploma or successful completion of a G.E.D. examination
Option 2
Experience: One (1) year of full-time general clerical or customer service experience. Experience must include the regular use of a computer.
Education: Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science, business/public administration, English, math, humanities, administration of justice, or a closely related field. A copy of transcripts from an accredited institution indicating completed college coursework must be attached to the online application.
Option 3
Education: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science, business/public administration, English, math, humanities, administration of justice, or a closely related field. A copy of transcripts indicating completed college coursework must be attached to the online application.
Option 4
Education: Completion of an Associates degree or higher in any field. A copy of the degree or transcripts indicating the degree must be attached to the online application.
Option 5
Certification: Completion of the "Case Management in the Public Sector Certificate" from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program. A copy of the certificate or transcripts indicating the certificate must be attached to the online application.
Option 6
Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the San Bernardino County Transitional Assistance Department (TAD).
Education Note
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.
Spanish Bilingual Exam:
Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.
Selection Process
Application Procedure:
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM Friday, July 31, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Examination Procedure:
There will be an online assessment of knowledge and skills which may consist of the following areas:
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. You may receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov).
Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
Additional Information and Resources:
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Information (Download PDF).
For more important details, review the Applicant Information and County Employment Process
Technical & Inspection Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
INSTRUCTIONS: The information on the Application and your responses to the following supplemental questions will be used in a determination of qualifications. Detailed responses should be provided for each question in order to ensure qualifications and skills are properly considered (do not refer to a resume). Each response must include the name of your employer(s), dates of employment where you performed the duty, and the title of your position(s). Employers listed on this questionnaire must also be listed on the work experience section of your application.
02
QUALIFYING: Check the experience or educational requirement under which you are applying:
03
EXPERIENCE: If you are applying under Option 1 or 2, indicate your full-time experience working in a general clerical or customer service setting. Include the name of your employer(s), position title(s) and duties performed (including computer usage). Example: Walla Walla General Hospital, 7/2012 - 12/2015, Front Desk Receptionist, answered incoming calls and handled walk-in patients, collected personal information such as name, address, date of birth, insurance coverage, and reason for visit. Submitted up to 20 claims on computer database daily.
Note: Experience MUST be clearly listed in the Work Experience section of your application.
If you are NOT applying under Option 1 or Option 2, indicate "N/A."
04
EDUCATION: Indicate the highest level of education you have COMPLETED.
05
ATTACHMENTS: I have attached a copy of my transcript, degree and/or certificate to my online application.
06
COMPUTER APPLICATIONS: Provide the months/years of experience, skill level (beginner, intermediate, advanced), and tasks completed using each of the following:
Example: Word, 5 years, Intermediate, letters, reports, memos at work
07
Call Center/Customer Service Center Experience: Briefly describe your call center or customer service center experience. Include dates and employer(s) name where experience was obtained and the number of calls per day. If none, indicate N/A
08
GEOGRAPHIC AVAILABILITY: Indicate where you are willing to accept a job. It is to your advantage to make three choices. Job offers will be made in the order of your preference. Failure to accept a job in a location selected will result in removal from the eligibility list. Newly hired Eligibility Workers should expect to remain in the location for at least one year.
It is your responsibility to keep Human Resources informed of any changes to your address, phone number and availability status.
My first choice is:
09
GEOGRAPHIC AVAILABILITY: My second choice is: (Check ONE only.)
10
GEOGRAPHIC AVAILABILITY: My third choice is: (Check ONE only.)
11
Applicant Acknowledgement - Notification via email and text message: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email and/or text message. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
12
ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
13
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs