Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Health Plan Membership, Keyboards, Presentation/Verbal Skills, Problem Solving Skills, Retirement Plan, Service Delivery, Team Lead/Manager, Writing Skills
Eligibility Customer Service Representative
Phoenix, AZ
Overview
Salary Range $17.00 - $22.00 Hourly Position Type Full-Time
Description
The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans.
Responsibilities:
- Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
- Respond to and resolve complex issues, including those escalated by members.
- Serve as primary, daily contact to clients on delivery of services.
- Resolve complex plan provision questions and issues addressed.
- Raise issues as appropriate to Team Supervisor or Department Manager.
- Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.
Qualifications
Skills/Abilities:
- Minimum 40 WPM and 3,000 KPH proficiency
- Ability to maintains current knowledge of all plan's eligibility & enrollment rules to provide correct information to plan participants and providers.
- Professional, client-focused approach to colleagues and assignments.
- Strong oral and written communication skills with exceptional attention to detail.
- Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
- Strong dedication to follow-through on all tasks and assignments.
- Ability to sit for long periods of time operating a computer keyboard.
Employee Benefits Program
COMPANY PROVIDES:
- MEDICAL, DENTAL, VISION
- SHORT-TERM DISABILITY
- Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
- COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
- COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
- 401K Plan including company match up to 5%.
- COMPANY PAID additional pension plan entirely funded by the company.
- EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
- Annual, automatic pay increases.
S
Southwest Service Administrators