Eligibility Caseworker Salary $17.75 - $20.42 Hourly
Location: 1203 Maple Street, Greensboro, NC
Job Type: Full Time
Job Number: 04000
Department: Social Services
Opening Date: February 24, 2026
Closing Date: March 10, 2026 11:59 PM Eastern
Description: Benefits Questions
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government Transparency & Communication | Equity & Inclusion | Accountability Service & Outcomes Excellence | Our People Matter
Description: GENERAL STATEMENT OF DUTIES
Performs detailed work determining eligibility for the financial, medical, special assistance and food stamp programs.
DISTINGUISHING FEATURES OF THE CLASS
Work involves interviewing applicants for one or more of the above programs, verifying and evaluating data obtained from the applicant in order to make a correct eligibility determination. Work includes completion of various standardized forms, verifying information gathered, and computation of budgets. The job may also include occasional home visits. Cases must be reviewed periodically to determine continued eligibility for assistance. Programs have a substantial amount of policy and procedural changes and have stringent deadlines. Employees assigned to some programs work under court-ordered deadlines and penalties for non-compliance. Reports to an Eligibility Supervisor I or Eligibility Supervisor II. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.
PRIMARY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:
• Determines eligibility for one or more of the above programs based on constantly changing Federal, State, and County policies. • Must adhere to strict policy deadlines for each assistance program. • Interviews to obtain necessary factual information and verifies information received from applicants. • Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form. • Maintains complete and accurate records on client eligibility. • Responds to complaints of clients, advocates, professionals, and community members. • Assesses clients' needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources. • May make visits to community facilities or client's home to gather information. • Presents pertinent information at agency conferences, appeals or state hearings. • Required to attend introductory training and ongoing training in assigned area. • Responsible for keeping all manuals and policy materials up to date and organized. • Other duties as assigned
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
• Knowledge of the English language sufficient to interview clients, communicate and interpret programs to people of various socio-economic backgrounds. • Ability to document complex situations in a comprehensive and legible manner. • Writing skills used to correspond with clients and members of the community. • Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts. • Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages. • Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines. • Make constructive use of supervision. • Ability to take initiative and work independently when appropriate. • Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.
MINIMUM QUALIFICATIONS
• Graduation from high-school or equivalency and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks. • One year of experience in an income maintenance caseworker may substitute for two of the three years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement.
PREFERRED QUALIFICATIONS
• A Bachelor's degree or higher in a related field.
SPECIAL NOTE
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
GUILFORD COUNTY IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY (EEO) TO EMPLOYEES AND APPLICANTS FOR EMPLOYMENT REGARDLESS OF COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC INFORMATION, SEXUAL ORIENTATION OR POLITICAL AFFILIATION. THE COUNTY IS COMMITTED TO COMPLYING WITH ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS THAT PERTAIN TO EMPLOYMENT, AND TO PROVIDING A WORK ENVIRONMENT THAT IS FREE FROM DISCRIMINATION OF ANY KIND. IF YOU NEED AN AUXILIARY AIDE, MAKE THE REQUEST FORTY-EIGHT (48) HOURS IN ADVANCE OF THE TIME THE ACCOMMODATION IS NEEDED BY CALLING 336-641-3324.
WE ARE EXCITED ABOUT THE OPPORTUNITY OF HAVING YOU AS A PROSPECTIVE NEW EMPLOYEE!
YOU PROBABLY ALREADY KNOW OUR COUNTY IS A WONDERFUL COUNTY TO LIVE IN, BUT DID YOU KNOW IT IS ALSO A WONDERFUL PLACE TO WORK? BELOW ARE A FEW OF THE REASONS WHY WE LOVE WORKING FOR GUILFORD COUNTY.
• We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. Thats less than $45 a month for medical, dental & vision coverage; thats unheard of. • Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. • We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! • Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. • 13 paid holidays, 12 sick days, and 12 vacation days a year. Thats 37 paid days a year, totaling almost 2 months of paid time off. • Employer contributes 5% into your 401(k) - no match required. • Enrollment in the State Retirement Plan by contributing 6%. • Longevity pay beginning at five years of service. • We provide a $10,000 Life and AD&D benefit to eligible employees. • Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. • Voluntary Life, AD&D, Short-Term and Long-Term Disability.
PHYSICAL DEMANDS
Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading. May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid drivers license and that the driving record is compatible with the countys driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford Countys vehicle use policy.
REQUIREMENTS
Must be able to provide transcripts upon request. Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.
IMPORTANT: THIS GENERIC CLASS DESCRIPTION GIVES AN OVERVIEW OF THE JOB CLASS, ITS ESSENTIAL JOB FUNCTIONS, AND RECOMMENDED JOB REQUIREMENTS. HOWEVER, FOR EACH INDIVIDUAL POSITION ASSIGNED TO THIS CLASS, THERE IS AVAILABLE A COMPLETED JOB QUESTIONNAIRE WITH A PHYSICAL ABILITIES CHECK LIST WHICH CAN GIVE FURTHER DETAILS ABOUT THAT ONE SPECIFIC POSITION. THOSE DOCUMENTS SHOULD BE REVIEWED BEFORE INITIATING A SELECTION PROCESS. THEY CAN PROVIDE ADDITIONAL DETAILED INFORMATION ON WHICH TO BASE VARIOUS PERSONNEL ACTIONS AND CAN ASSIST MANAGEMENT IN MAKING LEGAL AND DEFENSIBLE PERSONNEL DECISIONS.
GUILFORD COUNTY IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY (EEO) TO EMPLOYEES AND APPLICANTS FOR EMPLOYMENT REGARDLESS OF COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC INFORMATION, SEXUAL ORIENTATION OR POLITICAL AFFILIATION. THE COUNTY IS COMMITTED TO COMPLYING WITH ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS THAT PERTAIN TO EMPLOYMENT, AND TO