OverviewThe Principal Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. Serving as a trusted partner, this role leverages deep Encompass expertise, strong relationships, correspondent workflow knowledge, and advanced troubleshooting skills.The role combines hands‑on execution with strategic advice, resolving complex production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle, with a strong focus on correspondent loan purchase, delivery, and investor compliance.ResponsibilitiesDrive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transferServe as the primary escalation point for high-impact and high‑value correspondent client issuesAct as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrationsGuide and support clients through the adoption of new products, solutions, and transformational initiativesSupport correspondent‑specific workflows, including loan purchase and delivery, delegated and non‑delegated models, and third‑party originator (TPO) interactionsLead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracySupport configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organizationIdentify and resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirementsDiagnose UI, API, data integrity, and performance‑related issues across environmentsBuild strong partnerships with client stakeholders and internal ICE teamsMentor junior team members and contribute to service quality improvements and process efficiency initiativesKnowledge and ExperienceComputer Science or Information Technology, or related bachelor's degree, or equivalent experience7+ years of experience supporting enterprise SaaS or mortgage technology clients including 3–5+ years with correspondent lending exposure5+ years of hands‑on Encompass experience (administrator and/or advanced user level)Background in roles such as Encompass Administrator, Consultant, Technical Support Engineer, or equivalent.Deep understanding of the loan lifecycle from origination through purchase and deliveryAdvanced knowledge of Encompass configuration, including forms, workflows, business rules, and custom input formsExperience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner EcosystemDemonstrated ability to act as a trusted advisor to executive‑level stakeholders.Strong communication and presentation skills with the ability to translate technical concepts into business languageExcellent organization, prioritization, and project management skillsStrong ownership mindset with the ability to operate in high‑pressure, SLA‑driven environments.Collaborative team player with a continuous improvement approachAbility to travel up to 10%Preferred Knowledge and ExperienceCorrespondent LendingDirect experience supporting correspondent lending divisions.In‑depth knowledge of delegated and non‑delegated correspondent models.Understanding of investor guidelines, purchase conditions, and suspense clearing.Familiarity with MISMO/XML, investor delivery systems, and HMDA/ULI accuracy.Technical and Integration SkillsExperience with APIs, REST services, SaaS platforms, AWS, Azure, SQL, and NoSQL databases.Working knowledge of JavaScript, Microsoft .NET, and web‑based application architectures.Familiarity with performance monitoring and diagnostic tools such as AppDynamics.AI and AnalyticsExperience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery performance, or proactively detect production risk.#LI-SF1Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.#J-18808-Ljbffr