Analysis Skills, Biochemistry, Customer/Client Research, Diagnostics Solutions/Software, Electronic Engineering, Identify Issues, Inductively Coupled Plasma Mass Spectrometry (ICP-MS), Installation Guide, Maintenance Services, Mass Spectrometry, On Site Support, Preventative Maintenance, Process Validation, Schedule Development, Technical Support, Time Management, Training/Teaching, Willing to Travel
LOCATION
Houston, TX
POSTED
30+ days ago
Position: Electronics Engineer (Houston, Texas)
Position Description & Responsibilities:
Perform IQ/OQ on ICP-MS, ICP-OES, EA, and/or TOC analytical instruments.
Diagnose instruments via remote diagnostic software, provide technical support by phone and email, and perform customer site repairs as needed.
Re-qualify instrument(s) after maintenance and/or repairs, including running complex compounds for verification; gain training and proficiency to be certified to complete IQ/OQ on products as needed.
Perform instrument training.
Verify lab facility pre-installation documentation, run complex organic/inorganic and/or biochemical compounds for performance verification.
Preventative maintenance, service, troubleshooting, repairs, and installation of instruments.
Provide accurate and timely feedback to customers and business partners, timely feedback and reports to management.
Manage service schedules.
Order anticipated repair parts, maintain appropriate tool kit.
Help to train new Service Engineers and cross-train other Service Engineers.
Update CRM and other Information Management systems, finish and submit required service paperwork.
Follow ISO related quality policies, procedures, and documentation requirements as applicable.
Qualifications: Minimum of twenty-four months' experience working with instruments in field service or working with instruments in a lab; Mass Spectrometry, EA and TOC. Bachelor''s Degree or foreign equivalent in Electronics Engineering or related field.
Travel: May travel up to 75% US and internationally.
Full-time position
The anticipated pay range for this role is $98,654-118,654 per year. Exact compensation may vary depending on the education, skills, and experience each candidate brings to the role.