Acute Care, Analysis Skills, Customer Support/Service, Document Imaging, Electronic Medical Records, Employee Assistance Plan, HIPAA (Health Insurance Portability and Accountability Act), Health Information Management, High School Diploma, Hospital, Maintain Compliance, Medical Office Administration, Medical Record System, Medical Records, Medical Treatment, Metrics, Multitasking, Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Regulations, Release Management/Engineering, Return on Investment (ROI), Validation Testing, Vehicle Driving, Willing to Travel
Winston-Salem, North Carolina
Why This Role Matters
The EMR Specialist will ensure the integrity, accessibility, and compliance of patient health records across the HIM function, to deliver the most remarkable patient experience, in every dimension, every time.
What You Will Do:
- Location: ONSITE at Forsyth Medical Center
- Schedule: Monday - Friday, 8:30am - 5:00pm, every other weekend and rotating holidays.
- Retrieve, organize, and reconcile paper and electronic medical records to support accurate downstream processing.
- Scan, index, review, and validate medical record documents within EHR and imaging systems, ensuring quality, accuracy, and compliance.
- Monitor and resolve document imaging, archival, and record retrieval issues, escalating concerns as needed.
- Process and approve medical record documentation and imaging workflows while maintaining 100% accuracy standards.
- Provide customer service by assisting patients and staff with medical record requests and release procedures. Manage release of information (ROI) requests received by phone, fax, mail, and in person, ensuring compliance with HIPAA and authorization requirements.
- Handle payments and related financial processes for medical record requests.
- Meet established turnaround times, maintain regulatory compliance, and escalate issues to prevent delays.
What You Will Need
Required:
- High School Diploma or GED.
- 3+ years of equivalent work experience with similar work assignments roles and responsibilities or RHIT or RHIA licensure.
- Excellent analytical and customer service skills.
- Strong working knowledge of HIPAA requirements.
- Comfortable in a computer-based workflow, with working knowledge and/or familiarity with acute care medical records and hospital regulatory environment.
- Able to successfully complete generic and department-specific skills validation, competency testing, and standardized productivity metrics/goals.
- Able to multitask and work independently with limited supervision.
- Able to drive/travel to multiple locations/facilities as needed.
Preferred:
- RHIT licensure.
- Associate Degree.
- Experience with the EPIC EHR and/or Hyland On Base scanning application.
What’s In It for You:
- Growth and development opportunities within the Health Information Management department.
- Comprehensive benefits include medical, dental, vision, and life insurance.
- Retirement fund with matching contributions.
- Tuition assistance for qualifying team members.
- Employee assistance programs and discounts.