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Electronic Health Record Supervisor - Health Data Services (Departmental Promotional Only)

County of San Mateo

San Mateo, CA

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JOB DETAILS
SKILLS
Business Skills, Communication Skills, Customer Support/Service, Epic Certification, Epic Healthy Planet, Epic MyChart, Epic Systems, Epic Wisdom (Dental), Establish Priorities, Government, Health Department, Health Information Technology, Healthcare, Identify Issues, Leadership, Medical Record System, Multicultural, People Management, Policy Development, Presentation/Verbal Skills, Procedure Development, Project Lifecycle, Requirements Management, Software Administration, Software Upgrades, Systems Administration/Management, Team Player, Technical Writing, Time Management, Willing to Travel, Work From Home, Writing Skills
LOCATION
San Mateo, CA
POSTED
7 days ago
San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Supervisor - Health Data Services to, under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for providing direct application support and user training for Health’s electronic health record (EHR) system; ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; and performs related work as required.

The current vacancy is a regular position in the Health IT Division, located in South San Francisco and San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.
  
This Electronic Health Record Supervisor - Health Data Services will assist in overseeing the entire Health Data Services Team. This position requires two Epic certifications in Health Data Services, any combination of: EpicCare Health Data Services, MyChart, Healthy Planet, Wisdom

Ideal candidate will possess:  

  • 5+yrs of Epic work experience and certification in Health Data Services.
  • Advanced experience working with electronic health records.
  • 3+yrs Experience supervising staff responsible for providing direct application support and user training for Health’s electronic health record (EHR) system. 
  • Strong supervisory/leadership skills.
  • Experience providing leadership in a multicultural, multidisciplinary workforce.
  • Experience working in a healthcare setting, preferably in a government county health department.
  • Experience in lifecycle management from project through implementation and troubleshooting.
  • Ability to make sound decisions and manage crises based on the exercise of judgment and the consideration of all available information.
  • Experience providing leadership in collaborative relationships among internal and external teams. 
  • Experience in the implementation of new application systems and application upgrades
  • Demonstrated exceptional customer service skills. 
  • Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements. 
  • Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
  • Ability to establish and maintain effective working relationships with those encountered on the job.
  • Excellent time management skills and ability to set priorities and adjust to meet deadlines.
  • Adept at learning and applying newly acquired skills on the job.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.


About the Company

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County of San Mateo